Instatus

Enable your AI agent to check service status, surface active incidents, and share component health directly from your Instatus status page.

5 min read

Updated June 2026

Overview

The Instatus integration connects your AI agent to your Instatus status page. Your AI agent can answer customer questions about current outages, show which components are affected, and post incident updates on your behalf.

Great for teams that want to deflect support tickets during incidents by giving customers accurate, real-time status information inside the chat widget.

Available Actions

Action	Description	Use
Get Current Status	Get the overall page status	Customer-facing
Get Active Incidents	List active and investigating incidents	Customer-facing
Get Components	Check status of individual components	Customer-facing
Create Incident	Publish a new incident to the status page	CoPilot
Add Incident Update	Post an update to an open incident	CoPilot

CoPilot Actions

Create Incident and Add Incident Update are CoPilot-only actions. They are available to your internal team and are not exposed to customer-facing AI agents.

Prerequisites

Before setting up the Instatus integration, you'll need:

An Instatus account
Your status page set up and published
Admin access to generate API keys

Setup Instructions

Step 1: Generate an API Key

Log in at instatus.com
Go to Account Settings and click API Keys
Create a new API key and copy it

Save Your API Key

Copy the API key immediately after creating it. It will not be shown again.

Step 2: Find Your Page ID

Go to your Instatus dashboard
Open the page you want to connect
Find your page ID in the URL while editing your page

Step 3: Enable in ChatSpark

In ChatSpark, go to AI Actions
Find Instatus in the Library and click Enable
Enter your API Key and Page ID
Click Save

Configuration Fields

Field	Description	Example
API Key	Your Instatus API key	`xxxxxxxxxxxxxxxx`
Page ID	Your Instatus page ID	`clxxxxxxxxxxxxxxxx`

Testing Your Integration

After setup, test the integration by opening your AI agent widget and asking:

“Is there a current outage?”
“What components are down?”
“Are you experiencing any issues?”

The AI should respond with live data pulled directly from your Instatus status page.

Troubleshooting

Invalid credentials

Make sure the API key is active and has not expired. You can check and regenerate keys in your Instatus account settings under API Keys.

Page not found

Confirm the page ID is correct. Find it in the URL when editing your page in the Instatus dashboard.

Components empty

Publish at least one component on your Instatus page. Unpublished components are not returned by the API.

Incident.io

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