Jira
For engineering and product teams who need instant project visibility without tab-switching or stand-up delays.
6 min read
Updated February 2026
Overview
Engineering managers, PMs, and stakeholders constantly interrupt developers to ask “What's the status of PROJ-142?” or “Are we on track for the sprint?” These micro-interruptions break flow and slow both sides down.
The Jira integration lets your AI agent answer those questions in real time by pulling issue details, searching across projects, and summarizing sprint progress—all through natural conversation. No Jira login required for the person asking.
When to Enable This
- Stakeholders regularly ask engineers for ticket status updates
- Your support team needs to reference internal tickets when handling customer issues
- PMs want a quick way to check sprint health without opening Jira boards
- New team members need to find relevant issues without learning Jira's query syntax
Available Actions
| Action | Description |
|---|---|
| Get Issue | Retrieve full details for a specific issue by key (e.g., PROJ-142) |
| Search Issues | Find issues by keyword, assignee, status, or label across projects |
| Sprint Status | Get a summary of the active sprint including completion percentage and blockers |
| Project Overview | Pull high-level stats for a project: open issues, overdue items, and recent activity |
Prerequisites
- A Jira Cloud instance (Server/Data Center not yet supported)
- An Atlassian account with permission to read issues and sprints
- An Atlassian API token (generated from your Atlassian account settings)
Setup Instructions
Step 1: Generate an API Token
- Go to Atlassian API Tokens
- Click Create API token
- Give it a label like “ChatSpark”
- Copy the generated token immediately—you won't see it again
Step 2: Enable in ChatSpark
- In ChatSpark, go to AI Actions
- Find Jira in the Library and click Enable
- Select the agent(s) that should have access
- Enter your Jira domain, email address, and API token
- Click Save
Configuration Fields
| Field | Description | Example |
|---|---|---|
| Domain | Your Jira Cloud domain (without protocol) | yourcompany.atlassian.net |
| The Atlassian account email associated with the API token | admin@yourcompany.com | |
| API Token | Your Atlassian API token | ATATT3x... |
Testing Your Integration
After setup, open your AI agent and try these realistic queries:
- “What's the status of PROJ-142?”
- “Show me all open bugs assigned to Sarah”
- “How's the current sprint looking?”
- “Give me an overview of the Mobile App project”
Troubleshooting
401 Unauthorized
Double-check that your email and API token are correct. Tokens are tied to a specific Atlassian account—if the account's password changes, the token still works, but if the token is revoked you'll need a new one.
No results returned
The API token inherits the permissions of the account that created it. If the account can't see a project in Jira, the API won't return it either. Verify project-level permissions in Jira.
Sprint data missing
Sprint Status requires Jira Software (not Jira Work Management). Make sure the project uses a Scrum or Kanban board with sprints enabled.