Your AI Operator runs your customer operations.
Spot problems, find opportunities, and act on them.
All in plain language.
Available on Pro and Enterprise
AI Operator
Analytics
How did my inbox perform this week compared to last week?
Ask your data anything.
The answer you need, without hunting for it.
AI Operator pulls live data from across your workspace and answers in plain language. Ask about resolution rates, knowledge gaps, escalation patterns, or per-agent workload. Every answer comes with a specific next action.
Inbox Performance
78%
AI Resolution Rate
94%
CSAT Score
847
Total Assists
2.4h
Median Resolution
Based on the last 30 days. Resolution rate is up 12% vs. last month.
Proposes changes. You approve.
Nothing ships without your sign-off.
Every configuration change, training update, and automation rule flows through a proposal card. AI Operator shows you the current value and the proposed value side by side. You decide. Changes take effect only after you approve them.
Update automation rules
3 changesAuto-close after
5 days
3 days
Escalation priority
Normal
High
CSAT trigger
Disabled
On close
Runs your inbox.
One command. Hundreds of assists.
Ask AI Operator to assign, close, or prioritize assists in bulk. Pattern analysis surfaces recurring issues before they become problems. Promote resolved conversations to training in one step so your AI agent learns from real support history.
Bulk close resolved assists
Criteria
847 assists will be closed
This will notify no one. Approve to proceed.
Set up connections without leaving the chat.
Ask for it by name. Done.
Tell AI Operator to connect Shopify, Stripe, Zendesk, or any of your integrations and it surfaces the setup form right inside the chat. Fill in your credentials, test the connection, and save. Once connected, Operator can manage, update, and toggle every action and integration you have.
Shopify AI Action
New ConnectionStore URL *
Access Token *
Connected to Shopify store successfully.
Monitors while you sleep.
Daily briefings. Automatic.
Ask AI Operator to schedule a daily inbox summary, weekly performance digest, knowledge gap report, or monthly ROI summary. It creates the recurring delivery to Slack, WhatsApp, or Telegram with no further setup. After you approve training updates, Operator follows up 7 days later with a report on how those changes moved your metrics.
ChatSpark in Slack
Today at 8:00 AM
Good morning. Your AI resolution rate is 78% today, up 4% from yesterday. You have 12 unassigned assists.
7 days after training update
The 3 training updates you approved last week improved your AI resolution rate by 16% on pricing questions.
Insights
Frequently Asked Questions
Need help? Ask our AI anything, anytime. Chat with us.
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