AI That Handles Your Support Queue. Automatically.
ChatSpark resolves order questions, return requests, and product inquiries automatically. Your team handles what needs them. Your AI Agent handles everything else — across your website, WhatsApp, Instagram, and more.
Every common support question. Answered automatically.
E-commerce support is predictable. Most questions are about orders, shipping, returns, and products. ChatSpark is trained on your store and handles all of them automatically — across every channel.
Order tracking and shipping
Your AI Agent looks up order status, tracking numbers, estimated delivery, and shipping updates in real time — connected directly to Shopify, BigCommerce, or WooCommerce.
Returns and refunds
Guide customers through your return policy, initiate return requests, and create support tickets automatically. Fewer repetitive emails for your team.
Product questions and recommendations
Train your AI Agent on your product catalog. It answers specifications, compatibility questions, and comparisons — helping customers find the right product and complete their purchase.
Payment and checkout support
When a customer hits a payment issue, ChatSpark addresses the common causes — declined cards, promo codes, checkout errors — before it becomes a support ticket.
Lead capture and pre-sale support
Capture contact details and product interests from visitors who are not ready to buy yet. Your AI Agent qualifies intent and collects leads for follow-up.
Promotions and discount questions
Your AI Agent knows your current promotions, discount terms, and loyalty program details — and answers questions about them accurately, every time.
One AI Agent. Six channels.
Train your AI Agent once and deploy it across every channel where your customers ask questions. Same knowledge. Same AI. Different channels.
Website
Facebook Messenger
Telegram
Slack
Native AI Actions
Connected to the systems that run your store.
ChatSpark's native AI Actions connect your AI Agent directly to your e-commerce stack. Real-time data. No middleware required.
Shopify
Look up order status
Check inventory
Retrieve tracking info
Create refund requests
BigCommerce
Order lookups
Shipping estimates
Product catalog queries
Return initiation
Stripe
Payment status
Invoice lookups
Subscription details
Refund status
HubSpot
Create and update contacts
Log conversation activity
Associate with deals
Trigger workflows
Zendesk
Create support tickets
Check ticket status
Escalate to agents
Update ticket fields
Freshdesk
Create tickets automatically
Look up open issues
Assign to agents
Set priority
AI prepares every handoff. Your team stays focused.
When a customer question is too complex or sensitive for AI to resolve alone, AI Inbox creates a prepared handoff for your team. Summary written. Suggested reply ready. Customer context extracted. Your agent reads once and responds.
AI resolves first
80%+ of order questions, return requests, and product queries are resolved automatically before they reach your inbox.
Prepared handoffs
When escalation is needed, AI Inbox delivers a prepared summary, suggested reply, and conversation history. Your team never starts from scratch.
Tracked outcomes
Every resolution is tracked. ChatSpark shows you resolution rate, cost savings, and time recovered — so you can see exactly what the AI is delivering.
How One Enterprise Turned $4K Into $47,880 in Savings
A global construction products leader deployed ChatSpark across flagship consumer brands. Here‘s what happened in just 4 months:
- 10,754
- Messages Handled
- 153
- New Leads Captured
- 98%
- AI Resolution Rate
- 66+ Days
- Agent Time Saved
- $47,880
- Cost Savings on ~$4k Spend
Proven results. Out-of-the-box ROI.
“ChatSpark has been managing two of our largest product lines over the past year. It currently handles an average of 1,831 chats per month without any human intervention. Since implementing it on our website, we‘ve realized measurable savings of $119,225.”
Lorri G.
Customer Service & Technical Support Manager, ITW
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Start Resolving Support Automatically.
Train your AI Agent on your store, connect your channels, and let ChatSpark handle the support queue. Plans start at $19/month. No credit card required.