ChatSpark: AI-Powered Customer Service

Insights

Frequently Asked Questions

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An individual Conversational AI Agent is trained on specific data you provide and can answer questions based on that knowledge. Regardless of whether it was created using Website URLs, Documents, or Raw Text.

Each text you send and get a reply from your Conversational AI Agent counts as one ChatSpark message.

Every calendar month, your message limit is renewed regardless of when you subscribed. For example, if you subscribe on June 15th, your credits will renew on July 1st.

The average amount of words per page of text can vary, but a commonly accepted estimate is around 250-300 words. However, in ChatSpark, we allow a generous count of 750 words per page for all training data types. This provides ample space for content while considering factors like font size, spacing, and formatting. Please note that this estimate serves as a guideline and may vary depending on individual writing styles and document requirements.

You have the option of training your Conversational AI Agents with Individual Website URLs, Whole Websites, PDFs, CSV, DOC, DOCX, PPT, PPTX, YouTube transcripts, Raw Text, and Google Docs. We're working on adding Video, Audio, and more sources in the future.

You're free to build and train your Conversational AI Agents however you see fit — all Website URLs, all PDFs, all Google Docs, or a mixture of different data types.

With our Basic and Plus plans, you can deploy your ChatSpark Conversational AI Agent to one website. The Pro plan includes one agent, while the Enterprise plan supports eight or more agents. Additionally, both the Pro and Enterprise plans offer the option to deploy agents across various platforms, such as social media channels (Facebook, Instagram) and messaging applications (WhatsApp, Telegram, Slack, etc.).

No, but you can create another Conversational AI Agent trained on the same data, then add it to your other website.

In both the Pro and Enterprise plans, each Conversational AI Agent is designed to integrate with one specific communication channel. This means that if you deploy your agent on a website, it counts as one channel. For integration with other platforms, like social channels (e.g., Facebook) or messaging apps (e.g., WhatsApp), separate agents are needed for each. This approach ensures that each agent is optimized for its respective platform, providing the best possible performance and user experience.

Yes, you can manage multiple Conversational AI Agents under a single account by subscribing to multiple Pro plans. Each Pro plan allows for one agent per communication channel. If you require additional agents across various channels, you can purchase multiple Pro plans to meet your needs. This flexibility enables you to deploy and manage agents tailored to different platforms and communication channels effectively.

Yes, you can manage multiple Conversational AI Agents on different communication channels under a single account. Our Pro plan accommodates one agent per plan, designed for a specific channel. To deploy agents across multiple channels, you'll need to purchase additional Pro plans for each agent and channel.

This setup ensures that each agent is specifically tailored to the requirements of its respective channel, providing optimal performance and user experience. For example, if you need agents for your website, Facebook, and WhatsApp, subscribing to three Pro plans—one for each platform—is necessary.

For larger scale deployments, our Enterprise plan offers greater flexibility and customization, supporting multiple agents across various channels. This plan is suited for businesses seeking to expand their Conversational AI capabilities with advanced features and dedicated support. For more information on selecting the right plan combination or assistance with account management, please contact our support team.

Yes, the Unbranded ChatSpark Widget is available in our Pro & Enterprise plans.

Yes, you get a 14% discount.

We don't offer refunds because of the costs associated with running and training your Conversational AI Agents, including server, storage, and infrastructure expenses. However, you can try our Basic plan with a 14-day free trial to see if it's right for you.

When you sign up for your trial of ChatSpark, you'll have access to all features on the ChatSpark Basic plan.

If you choose to cancel your subscription before the trial ends you will not be billed. If you do not cancel, your data, setup, and account remain intact. You'll be billed on the normal monthly cycle.

Yes! We do provide customized ChatSpark plans tailored to your unique requirements, contact us.

Yes, you can change, upgrade, or add a new plan through your account page.

Yes, to increase the number of Conversational AI Agents, you would need to either add a new plan or upgrade your existing plan through your account page. While you can't add individual agents separately, these options allow for expanding your agent capacity. If you have multiple plans, the features accessible to all your agents will align with the highest plan that is active on your account.

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Frequently Asked Questions

What counts as one ChatSpark Conversational AI Agent?

What counts as one ChatSpark message?

When is my message limit renewed?

What counts as one ChatSpark page?

What kind of data does ChatSpark support?

How many websites can I deploy my ChatSpark Conversational AI Agent to?

Can I assign a single Conversational AI Agent to more than one website?

What does '1 Agent = 1 Communication Channel' mean in the Pro & Enterprise plans?

Can I have multiple plans under one account?

Can I manage multiple agents on different channels under one account?

Can I remove the &quot;Powered by ChatSpark&quot; branding?

Do I get a discount if I pay yearly instead of monthly?

What is your refund policy?

How does the free trial work?

What happens after the trial ends?

Do you offer custom ChatSpark plans?

Can I change my plan?

Can I add more Conversational AI Agents to my plan?

More questions?