1. Introduction
By using ChatSpark (“Service”), you agree to the following terms and conditions. If you do not agree, please refrain from using the Service.
2. Description of the Service
ChatSpark provides an AI Agent creation service for websites. The AI Agent operates 24/7 and is trained based on user-selected content sources.
3. User Obligations
Users must ensure that the data provided to train the AI Agent does not infringe on any copyrights or contains sensitive personal data. Users are responsible for the accurate representation and use of the AI Agents on their website(s).
4. Data Handling
ChatSpark only hosts the content used for training AI Agents. We do not store external website data or documents.
Users grant ChatSpark permission to process and utilize the provided data for the sole purpose of AI Agent training and operation.
5. Service Plans and Pricing
ChatSpark offers various subscription tiers. Each tier has a distinct set of offerings, message limits, and pricing as described on our Pricing page.
Users are billed according to their chosen subscription plan and any extra services utilized.
Refunds are not available due to service operation costs.
6. Limitations and Boundaries
A ChatSpark AI Agents accuracy depends on the quality and completeness of the training data.
ChatSpark AI Agents are limited to the message and page count specified by the user's subscription plan.
Users may not assign a single AI Agent to multiple websites but may create multiple AI Agent with the same data.
7. Branding
The “Powered by ChatSpark” branding is present on all AI Agents, excluding those subscribed under the Enterprise plan.
8. Feedback and Continuous Improvement
Users are encouraged to provide feedback. This feedback may be utilized by ChatSpark to enhance the Service.
9. Subscription and Cancellation
If a user chooses not to continue after the trial period, it is their responsibility to cancel the subscription via their account dashboard.
AI Agents associated with a user will be deleted at the end of their billing cycle upon cancellation.
10. Service Disruption
ChatSpark is not liable for any business disruption, loss of revenue, or dissatisfaction caused by the AI Agents responses or lack of availability.
11. Modification of Terms
ChatSpark reserves the right to modify these terms and conditions. Users will be notified of any significant changes.
12. Contact and Support
For questions, support, or bespoke integration requirements, users can contact us.
13. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of California. Disputes arising shall be exclusively subject to the jurisdiction of the state and federal courts located in San Diego, California.
Effective Date: 8/18/2023