Your AI knows when to ask for help.
AI Inbox routes escalated conversations to your team with a plain-language summary, extracted customer details, priority, and a suggested reply already prepared. Your team never reads 30 messages again.
Included on Plus, Pro, and Enterprise
No extra platforms needed
AI Inbox
Open
Pending
JS
CS-1042
John Smith
Refund for Order #12345
AK
Amanda K.
Billing question...
MR
Marcus R.
Technical issue...
John Smith
urgentAI Intelligence
From 10 minutes to under 60 seconds.
The old way
Support rep opens a separate help desk
Reads 30 messages to understand the issue
Figures out what the customer needs
Drafts a reply from scratch
Sends it, then logs the outcome manually
5 to 10 minutes per escalation
With AI Inbox
AI flags the conversation
Reads 3-line summary
Clicks Suggested Reply
Edits if needed and sends
AI logs outcome to training data automatically
Under 60 seconds per escalation
AI context, ready before your team is.
Every Assist arrives with everything your team needs to resolve it fast.
AI-Prepared Summary
The AI reads the full conversation and delivers a plain-language summary, extracted details, and priority before your team sees a single message.
Suggested Reply
A ready-to-send draft is prepared for every Assist. Refine it in one click: shorter, more formal, more casual, or start fresh.
Escalation Reason
Know exactly why the AI asked for help. The confidence score and escalation reason are shown on every Assist — direct feedback for AI training.
Conversation Continuity
When an Assist is closed, the resolution is stored. Next time the same customer chats, your AI already knows what was resolved.
From chat to resolved in minutes.
Every Assist flows through the same AI-powered handoff — no manual triage needed.
Trigger detected
A customer says they need to speak with someone. The AI detects the intent and begins the handoff flow.
Details collected
The AI gathers the customer's name and email through a short form or natural conversation, depending on the channel.
Assist created
The AI analyzes the full conversation and generates a summary, priority, category, and suggested reply. Your team is notified instantly.
Customer confirmed
The customer receives an email confirmation with a reference number. They can reply directly to that email to add more information.
The best Assist is the one that never gets created.
AI Inbox is built to shrink itself over time. Every closed Assist can be added to your AI training data in one click — so the same question gets resolved by the AI next time, not your team.
AI shows you when to step in
Gets out of the way when it doesn't need you
Learns from every resolved Assist
Empty inbox is the goal — not the exception
AI Inbox
No open assists
Your AI is handling everything right now.
94%
Resolved by AI
3
Closed this week
Not a help desk. An AI-native inbox.
Traditional help desks
Added AI to a ticketing system. The AI is an add-on.
Other AI chat tools
Added human escalation as a feature. It routes to an external platform.
ChatSpark AI Inbox
AI-native from day one. The AI and the inbox share the same data. The AI learns from every closed Assist.
Included in your plan.
No extra platform. No extra cost. AI Inbox is built into Plus, Pro, and Enterprise.
View Plans1 agent seat
AI Inbox access
1 agent seat
AI summaries and suggested replies
Email reply threading
CSAT surveys
2 agent seats
Everything in Plus
2 agent seats
Collision detection
AI Inbox reporting
Canned responses
Unlimited seats
Everything in Pro
Unlimited agent seats
Automation rules
AI Inbox webhook events
Dedicated onboarding
Insights
Frequently Asked Questions
Need help with something else? Our Help Center is available 24/7, chat with us.
Your AI knows when to ask for help. Does your inbox?
Enable AI Inbox in minutes. Set up your AI agent, add your SMTP details, and your team has a fully AI-powered escalation inbox — no new platform needed.