AI Across Your Entire Organization
ChatSpark deploys alongside your existing CRM, help desk, and enterprise systems. AI handles customer conversations, prepares every human handoff, and gives every employee an AI assistant — without replacing what works.
Works alongside your existing systems
ChatSpark does not require dismantling your existing infrastructure. It deploys as an AI layer alongside your CRM, help desk, and enterprise tools — connecting them through native AI Actions rather than replacing them.
Native AI Actions
140+ direct connections to Salesforce, Zendesk, HubSpot, Freshdesk, Shopify, and more. AI reads from and writes to your systems in real time. No middleware required.
Bespoke Connectors
For systems not covered by native AI Actions, Bespoke Connectors connect any REST API or SQL database — including proprietary, legacy, and non-standard enterprise systems.
Incremental deployment
Start with customer-facing AI. Add AI Inbox when your team is ready. Add AI Operator when you need operational visibility. Add CoPilot organization-wide. You control the pace.
Governance included
Role-based access control, 90-day audit logs, two-factor authentication, and AI response policies keep your team in control of every interaction.
Multi-brand, multi-region
Deploy separate AI Agents for each brand, product line, or geography. All managed from one dashboard. Custom training, personality, and integrations per agent.
Your data stays yours
AES-256 encryption at rest and in transit. GDPR compliant. SOC 2 Type II infrastructure. Data residency and DPA available for Enterprise accounts.
Your documents. Your workflow. Your AI knowledge.
Train ChatSpark on approved Microsoft SharePoint and Google Drive folders. Your team keeps maintaining policies, product knowledge, and internal guidance where they already work. Our team manages the connection and training updates.
Keep your existing workflow
Keep editing the documents your team already uses, with no separate knowledge base to rebuild or maintain.
Keep knowledge current
Our team manages weekly checks and coordinates training refreshes when you share updates or new information.
Choose what each AI can access
Approve customer-facing content for AI Agents and separate internal knowledge for employee CoPilots.
Enterprise managed training
Microsoft SharePoint
Bring approved policies, procedures, and product documentation from your Microsoft 365 workflow into ChatSpark training.
Google Drive
Use approved documents and shared folders your team already maintains in Google Workspace as AI training sources.
You approve the folders and their audience. We handle setup, training, and ongoing updates.
The Platform Story
AI at every level of your organization
Not just AI for your customers. AI working at every layer — from the first customer touchpoint through to your entire employee base.
AI Agents
Customers interact with AI
Trained on your content. Handles 80%+ of questions without a human.
AI Inbox
Teams manage conversations with AI assistance
AI Routing handles the sorting and finds the right team member, with the response already prepared.
AI Operator
AI recommends and performs operational work
Manage your entire operation in plain language. Analyze, tune, schedule, and report.
AI CoPilot
Enterprise
Employees are augmented by AI
Every employee gets instant access to your company knowledge base. Anywhere they work.
Less work to run customer support.
Your AI resolves what it can. When a person is needed, AI Routing finds the right people and prepares the response. Your team steps in ready to help.
Route by context
Match the right department and eligible member using expertise, language, availability, capacity, and approval authority.
Start with a prepared response
The conversation, customer context, and suggested reply arrive together in the Assist.
Keep clear ownership
The first eligible reply claims the Assist. Customer follow-ups return to that person with an updated draft.
AI Inbox
Customer request
Can a product specialist review my project before I order?
Department match
Product Support
Matched
Initial responsibility
Maya, product specialist
Product expertise, available, within capacity
AI-prepared reply
Happy to help. Please share the base material, what you’re fastening, and the expected load so we can review the right option.
First reply claims the Assist. Follow-ups stay with its owner.
Built for the way your teams work.
Share expertise across the company
Use one department directory across AI Agents. Members can serve multiple departments, with capacity counted across their work. Equally suitable members share turns.
Keep important requests moving
Prioritize verified customer tiers. Set response targets around business hours and holidays, with escalation stages for unanswered requests.
Keep your team in control
Review proposed routes in Suggest mode. Manage departments through AI Operator with confirmation, saved qualifications, and Team & Security permissions.
Reduce repeat routing work
Turn reviewed corrections into proposed improvements. Edit, test, approve, and restore routing guidance before it changes future requests.
Voicemail follows the same workflow.
Supported voicemail and transcripts become Assists, with context ready for the callback. Follow up through a connected dialer where supported, or record an external callback. No-answer calls keep the response target running.
Govern Every AI Deployment With Confidence
Enterprise teams make dozens of AI configuration changes every month. Prompt updates, knowledge additions, routing rules, new workflows. Without a governed deployment process, every change carries risk. Customer Experience Lab gives your organization the environment to version every change, validate it through simulation, and govern every deployment through a collaborative approval workflow with a permanent audit trail.
Validate Before Production
Simulate customer conversations against any configuration version. Validate with built-in and custom personas. Receive a deployment recommendation with plain language reasoning before a single live customer is affected.
Detect Regressions Early
Deterministic regression checks validate that a new configuration version does not break anything that was working. Routing, escalation, compliance, and knowledge accuracy are validated on every run.
Govern Every Deployment
Advisory, Required, or Strict governance modes. Every approval, every override, and every governance policy change is permanently recorded with the full approval chain: who requested, who reviewed, who approved.
Target 90% AI resolution in 30 days.
White glove onboarding, with a dedicated ChatSpark team doing the work for you. We train your AI on your website first, then connect your other knowledge sources and refine its answers with a clear first target: 90% AI resolution within your first 30 days of onboarding.
What our team handles
A foundation built around your business
Connect and train on your website, including product pages, FAQs, and help content.
Add approved SharePoint, Google Drive, and help desk content.
Establish the baseline for your AI resolution rate.
Configure brand voice, response policies, and human handoff rules.
Dedicated onboarding. A customer success manager. Ongoing optimization.
99%
Ongoing AI resolution goal
Day 30 is the first milestone.
Our team keeps reviewing conversations, closing knowledge gaps, and validating updates after onboarding. The ongoing goal is 99% AI resolution, with answer quality checked alongside every improvement.
How One Enterprise Turned $4K Into $47,880 in Savings
A global construction products leader deployed ChatSpark on one of their flagship brands. Here‘s what happened in just 4 months:
- 10,754
- Messages Handled
- 153
- New Leads Captured
- 98%
- AI Resolution Rate
- 66+ Days
- Agent Time Saved
- $47,880
- Cost Savings on ~$4k Spend
Proven enterprise results. Out-of-the-box ROI.
“ChatSpark has been managing two of our largest product lines over the past year. It currently handles an average of 1,831 chats per month without any human intervention. Since implementing it on our website, we‘ve realized measurable savings of $119,225.”
Lorri G.
Customer Service & Technical Support Manager, ITW
Replace Tribal Knowledge with Reliable, Scalable Support
Here's what enterprise customer support looks like when it's held together by people — and when it runs on a platform built to scale.
Without ChatSpark
Current state
1
Support quality varies by agent — knowledge lives in people's heads
2
Onboarding new support reps takes weeks before they're productive
3
Scaling for peak demand means expensive hiring or long wait times
4
No visibility into what customers are actually asking most often
5
Agents manually cross-reference Salesforce, Zendesk, and wikis per ticket
6
Inconsistent responses lead to escalations, chargebacks, and churn
Varies
support quality
Weeks
to onboard reps
Hidden
customer insights
With ChatSpark
Proven results
Consistent, accurate answers at any scale across all channels
New agents up to speed instantly — AI draws from your knowledge base
Scale to thousands of simultaneous conversations without headcount
Full analytics dashboard with 15+ metrics and monthly ROI reports
AI Actions pull Salesforce, Zendesk, and system data in one response
Fewer escalations, measurable cost savings, and stakeholder-ready ROI
Consistent
at any scale
Instant
knowledge access
Full analytics
for stakeholders
Analytics That Justify the Investment
Enterprise stakeholders need data. ChatSpark delivers comprehensive analytics and automated ROI reports that prove value to leadership.
Real-Time Dashboard
15+ metrics including messages handled, resolution rate, cost savings, and time saved — all in your dashboard.
Monthly ROI Reports
Automated email reports showing exact cost savings, agent time saved, and business impact delivered to stakeholders.
Performance Tracking
Track AI resolution rate, knowledge coverage, lead capture, and conversation trends over time.
Learn more about Analytics & ROI Reporting
Connect to Your Enterprise Systems
AI Actions integrate directly with your existing infrastructure. No custom development required.
Support & Ticketing
20 actions
Create tickets, escalate to agents, and manage customer inquiries at scale
Zendesk
Freshdesk
Intercom
HappyFox
CRM Systems
8 actions
Sync leads, update contacts, and manage deals automatically
Salesforce
HubSpot
E-commerce
15 actions
Order lookups, inventory checks, and product information
Shopify
BigCommerce
WooCommerce
Payments
6 actions
Payment status, invoice lookups, and refund processing
Stripe
PayPal
View all 140+ AI Actions across 40+ platforms
CoPilot for Enterprise Teams
Every department. Live answers. No tab switching.
ChatSpark CoPilot gives your sales, support, finance, and HR teams a unified AI layer across Salesforce, Jira, Confluence, SharePoint, and your core enterprise systems. Ask once. Get the answer. Move on.
Learn more about ChatSpark CoPilot
Connected via AI Actions
Sales intelligence
Query pipeline, deal stage, and account history from Salesforce without leaving your workflow.
Knowledge and docs
Search Confluence, SharePoint, and Google Drive instantly through conversation.
Projects and sprints
Pull Jira tickets, Linear issues, and sprint status updates in seconds.
Finance and HR
Access invoices, balances, and employee records from QuickBooks, BambooHR, and Workday.
A platform that improves every month
ChatSpark is not software you configure once. Every conversation feeds the platform's understanding of your business. Improvement is built in — not optional.
Training Suggestions
AI drafts improvements based on real conversations. Your team reviews and approves. Accuracy improves over time without manual effort.
Agent Intelligence
Health scores, coverage gaps, topic analysis, and proactive coaching — surfaced automatically for every AI Agent.
AI Operator
Ongoing monitoring and operational recommendations delivered in plain language. Ask Operator anything about your operation.
Platform updates
ChatSpark evolves continuously with new capabilities, model improvements, and platform updates — all included in your Enterprise plan.
Built for Your Security Requirements
ChatSpark meets the security and compliance standards your enterprise demands.
Enterprise-Grade Security
Built with enterprise security standards in mind. Regular security audits and penetration testing.
Data Encryption
All data encrypted at rest and in transit using industry-standard AES-256 encryption.
Enterprise Infrastructure
Hosted on secure, scalable cloud infrastructure with 99.9% uptime SLA.
GDPR Compliant
Full compliance with GDPR and other data privacy regulations.
Learn more about our security practices
Real Enterprise Conversations
Here is how ChatSpark handles complex enterprise inquiries with intelligent AI Actions.
Support Escalation
"I need to speak to someone about my enterprise contract renewal."
I have created ticket #8421 and flagged it as high-priority for your account manager. Sarah will reach out within 2 hours. Is there anything else I can help with?
Order Management
"Can you check the status of our bulk order PO-2024-5892?"
Your order PO-2024-5892 shipped yesterday via freight. 450 of 500 units delivered to your Atlanta warehouse. Remaining 50 units arriving tomorrow by 2pm.
CRM Update
"Update our account to reflect the new 500-seat license."
Done! I have updated your Salesforce account to reflect 500 seats on the Enterprise plan. Your account manager has been notified of the upgrade.
Multi-language
"Necesito ayuda con mi factura del mes pasado."
He encontrado su factura de enero por $4,250. El pago fue procesado el 15 de enero. Le envío una copia por correo electrónico ahora mismo.
Scale Without Limits
Everything you need to deploy AI-powered customer service across your organization.
Unlimited AI Actions
No limits on AI Actions. Connect to as many integrations as your business needs with full webhook support.
Unlimited Team Members
Add unlimited team members with customizable roles including Admin, Analyst, and Developer.
Role-Based Access Control
Granular permissions for team members controlling access to agents, actions, analytics, and settings.
90-Day Audit Logs
Complete activity logs for team actions, security events, and compliance reporting.
Omnichannel Deployment
Deploy across website, WhatsApp, Instagram, Facebook Messenger, Telegram, and Slack.
Enterprise-Grade Security
SOC 2 Type II compliance, data encryption at rest and in transit, and secure cloud infrastructure.
Monthly ROI Reports
Automated email reports showing cost savings, time saved, and ROI delivered straight to stakeholders.
Custom Contracts & SLAs
Flexible contract terms, custom SLAs, and dedicated support agreements tailored to your needs.
Priority Support
Dedicated account manager, priority response times, and direct access to our enterprise team.
Bespoke Limits
Custom message limits, agents, and training pages tailored to your enterprise requirements.
Ready to See Enterprise Results?
Talk to our enterprise team. We will show you how ChatSpark deploys alongside your existing systems and what results look like at your scale.
Insights
Frequently Asked Questions
Need help? Ask our AI anything, anytime. Chat with us.
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