Your AI Agent, Always Getting Smarter
Agent Intelligence analyzes every conversation, scores customer experience, and delivers ranked coaching tips that connect directly to specific improvements inside ChatSpark.
Available on Plus, Pro and Enterprise
One Dashboard. Every Conversation. Clear Next Steps.
A live look at how Agent Intelligence guides you from raw conversation data to a better agent.
chatspark.ai/my/agents/intelligence
Agent Intelligence
Overview
Conversations
Training
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Health Score
AI Resolution Rate
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Answer Quality
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Coverage Rate
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3 training suggestions awaiting review
Every Conversation Teaches You Something
Agent Intelligence turns passive conversation data into a clear picture of what is working, what is not, and what to do next.
Agent Health Score
A single score combining resolution rate, answer quality, and coverage. Know your agent's overall fitness at a glance.
Topics Explorer
See every conversation topic your customers raise, clustered and visualized as a live map you can click into.
CX Scoring
Every topic cluster gets an experience score based on ratings, escalations, fallback usage, and real conversation signals.
Proactive Coaching
Ranked advice cards tied directly to training, knowledge, and AI Action features. No guesswork about what to do next.
Conversation Drill-down
Click any topic or any day in the trend chart and read the actual conversations that shaped the data.
AI Action Discovery
Find AI Actions that would have helped your customers, even ones you have not configured yet, so nothing falls through the cracks.
From Conversations to Coaching in Three Steps
01
Conversations Flow
Your agent handles questions naturally. Every message is captured across all channels and time periods without any setup.
02
Intelligence Analyzes
ChatSpark clusters topics, scores customer experience, detects coverage gaps, and maps conversation patterns automatically.
03
You Take Action
Follow coaching tips that link directly to training, knowledge, or AI Actions inside ChatSpark. Each insight points to a next step.
Intelligence That Pays For Itself
Businesses that train their agents on actual coverage gaps see fewer escalations, higher resolution rates, and far less time spent on manual fixes. Here is what that adds up to.
0%
Fewer escalations to human agents
When your agent is trained on its actual coverage gaps
0×
Higher AI resolution rate within 90 days
As Agent Intelligence closes topic gaps week over week
0%
Of knowledge gaps closed without dev work
Without a single developer ticket or line of code
$0k
Average annual savings
From reduced support overhead and improved AI resolution
0%
Fewer escalations to human agents
When your agent is trained on its actual coverage gaps
0×
Higher AI resolution rate within 90 days
As Agent Intelligence closes topic gaps week over week
0%
Of knowledge gaps closed without dev work
Without a single developer ticket or line of code
$0k
Average annual savings
From reduced support overhead and improved AI resolution
Based on average outcomes across ChatSpark customers in the first 90 days of Agent Intelligence.
Not Just Data. Direction.
Most analytics tools tell you what happened last week. Agent Intelligence tells you what to do this week. Every insight is tied to a concrete action inside ChatSpark so improving your agent is always one step, never a project.
Proactive coaching linked to specific ChatSpark features
AI Action Discovery for workflows you have not automated yet
CX scoring built from real conversation signals, no AI cost
Adapts for both customer-facing agents and internal CoPilot deployments
Proactive Coaching
Agent Intelligence
Pricing Questions topic has a CX score of 44. Add knowledge content to improve resolution.
A Lead Capture action would help convert pricing-related conversations.
Account Setup has a CX score of 71. Review top questions to maintain performance.
Available From Plus Onward
Basic
Plus
Pro
Enterprise
Agent Health Score
Topics Explorer
CX Scoring
Proactive Coaching Tips
Conversation Drill-down
AI Action Discovery
CoPilot Intelligence View
Agent Intelligence features are not available on the Basic plan.
Your Agent Gets Smarter With Every Conversation.
Agent Intelligence is included in every Plus, Pro, and Enterprise plan. From your very first conversation, your agent begins surfacing coverage gaps and coaching itself to close them.