Your entire customer experience. One connected platform.
ChatSpark gives CX leaders AI that resolves conversations, a team inbox that prepares every handoff, operational intelligence that surfaces what needs attention, and analytics that prove the ROI. Connected from day one. Improving automatically.
Most CX teams are managing volume, not improving experience.
The tools most CX teams rely on were built to organize tickets and route conversations. They were not built to resolve them. AI is often an add-on, the human inbox is disconnected from the AI layer, and knowledge gaps are identified manually if at all. The result is a team spending most of its time processing instead of improving.
Repetitive volume consumes the team
When 80% of conversations are answerable questions about orders, policies, and status, your team spends most of its time on work that does not require human judgment.
Channels are disconnected
Customers reach out on WhatsApp, Instagram, your website, and more. Each channel has its own inbox. Context does not follow the customer. Teams start from scratch on every escalation.
Knowledge gaps are invisible
When the AI cannot answer a question, that gap is usually discovered weeks later during a manual review. By then, dozens of customers have had a poor experience that could have been prevented.
ROI is hard to prove
Most CX tools track ticket volume and handle time. They do not track cost savings per resolution, total agent time recovered, or the financial value of AI automation. Leadership asks for ROI and the data is not there.
Handoffs lose context
When AI hands off to a human, the agent reads back through the conversation to understand what happened. That preparation time is invisible work that adds up across every escalation, every day.
Improvement is manual
Making the AI smarter requires someone to review conversations, identify failures, draft improvements, and test changes. Most teams do not have the capacity for that cycle to run consistently.
Four capabilities. One connected CX operation.
ChatSpark is not a tool for one part of the customer experience. Every capability connects to the next. AI resolves. Then it prepares. Then it recommends. Then it improves. Automatically.
01
Resolve the majority before it reaches your team
AI Agents are trained on your content and deployed across every channel. They answer questions, look up information, trigger actions, and capture leads automatically. 80%+ of conversations are resolved without human involvement.
See AI Agents
02
Every handoff prepared before your team reads it
When a conversation requires a human, AI Inbox creates an Assist with a full summary, the customer's intent, suggested reply, and priority. Your team never starts a conversation cold. Response quality is consistent every time.
See AI Inbox
03
Gaps surface automatically. Improvements draft themselves.
Agent Intelligence tracks CX scores, topic clusters, and coverage gaps. Training Suggestions identifies where the AI failed and drafts improvements for your approval. Your AI Agent gets more accurate continuously without manual auditing.
See Agent Intelligence
04
Prove the ROI. Understand what to fix next.
Real-time dashboards track resolution rate, cost savings, agent time recovered, CSAT, and lead capture. AI Operator surfaces patterns and recommendations in plain language. You ask what is costing you the most and it tells you.
See Analytics
Works Alongside Your Existing Stack
Native connections to the tools your team already uses.
ChatSpark does not require replacing your help desk or CRM. Native AI Actions connect your AI Agent directly to the systems your team works in every day. Real-time reads and writes during live conversations. No middleware required.
Zendesk
Create tickets, look up ticket status, assign to agents, and hand off escalations with full context.
See comparison
Freshdesk
Create support tickets automatically when escalation is needed. Customer context already included.
See comparison
Intercom
Hand off conversations to your Intercom inbox with AI-prepared summaries and customer details.
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Salesforce
Read and update CRM records, create cases, retrieve account information during conversations.
See comparison
HubSpot
Create and update contacts, log conversation activity, associate with deals, trigger workflows.
40+ more platforms
AI Actions cover HR, finance, e-commerce, payments, project management, and internal tools.
See comparison
One AI Agent. Every channel your customers use.
Train your AI Agent once and deploy it on every channel your customers reach you through. The same knowledge base, the same accuracy, the same AI. Customer context is unified in AI Inbox when your team needs to step in.
Website
Facebook Messenger
Telegram
Slack
AI for your team. Everywhere they work.
AI CoPilot is a browser extension that gives every member of your CX team instant access to your knowledge base inside Gmail, Zendesk, Intercom, or any web app. The same training instance that powers your customer-facing AI Agent powers your team AI too. Train once. Every agent benefits immediately.
Instant answers from your knowledge base without switching tabs
Consistent responses whether the customer asks the AI or your team
New agents onboard faster with institutional knowledge available on demand
Available inside Gmail, Zendesk, Freshdesk, Intercom, and any web app
Customer AI Agent
Handles customer conversations on every channel. Trained on your content.
AI CoPilot
Handles team questions in any web app. Same training. Same accuracy.
Shared knowledge base
One training update. Both immediately benefit.
How One Enterprise Turned $4K Into $47,880 in Savings
A global construction products leader deployed ChatSpark on flagship consumer brands. Here‘s what happened in 4 months:
- 10,754
- Messages Handled
- 153
- New Leads Captured
- 98%
- AI Resolution Rate
- 66+ Days
- Agent Time Saved
- $47,880
- Cost Savings on ~$4k Spend
Proven enterprise results. Out-of-the-box ROI.
“ChatSpark has been managing two of our largest product lines over the past year. It currently handles an average of 1,831 chats per month without any human intervention. Since implementing it on our website, we‘ve realized measurable savings of $119,225.”
Lorri G.
Customer Service & Technical Support Manager, ITW
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