Proven Results
5 min
Setup Time
60+
Pre-Built Actions
$19
Starting Price
6
Native Channels
About LivePerson
LivePerson is an enterprise conversational AI and messaging platform that powers customer interactions for large brands. It offers AI-powered messaging, intent management, and conversation orchestration designed for high-volume enterprise contact centers. As one of the pioneers in conversational AI, LivePerson has accumulated deep enterprise capabilities over decades.
This history is both its strength and its challenge: the platform is powerful at scale but carries the complexity of a legacy system. For businesses outside the enterprise tier, LivePerson remains inaccessible with no self-serve plans or transparent pricing.
Best For
Large enterprises with dedicated contact centers, high conversation volumes, and the infrastructure to manage a platform-level deployment.
Core Strengths
Pioneer in enterprise conversational AI and messaging
Intent management and conversation orchestration at scale
Deep integrations with enterprise contact center infrastructure
Proven at massive scale with global brands
Conversational commerce capabilities including payments
Different Approaches
This is not about features. It is about the underlying approach to customer conversations.
LivePerson's Approach
Enterprise messaging platform
Built for enterprise contact centers at scale
Intent management with complex conversation orchestration
Months-long implementation with professional services
Enterprise-only pricing and contracts
Platform designed for teams of CX specialists
ChatSpark's Approach
Modern AI Agent for everyone
Built for businesses of every size, from solo to enterprise
Content-trained AI handles conversation intelligence
Live in 5 minutes with self-serve setup
Transparent pricing starting at $19/month
Designed for business owners, not just CX specialists
Where Legacy Enterprise Platforms Create Friction
These are not flaws. They are structural consequences of LivePerson's design choices.
LivePerson is built for enterprise contact centers and is not accessible for small or mid-size businesses.
Implementation requires dedicated professional services and often months of configuration.
Pricing is enterprise-only with no self-serve plans or transparent pricing page.
The platform's complexity reflects years of enterprise feature accumulation, creating a steep learning curve.
Long-term contracts and enterprise commitments are typically required to get started.
Self-serve setup is not available. You need a sales engagement to start.
See the Difference for Yourself.
Train your AI Agent in 5 minutes. Choose from 6 channels. Measure real ROI from day one.
See It in Action
ChatSpark deploys on your website, Instagram, Facebook Messenger, WhatsApp, Telegram, and Slack. Pick your channel, train your AI Agent on your content, and go live in 5 minutes.
Website
Messenger
Telegram
Slack
Feature Comparison
A direct comparison of capabilities. See where each platform excels and where the differences matter for your business.
| Feature | LivePerson | ChatSpark |
|---|---|---|
Training & Setup | ||
Content-Based AI Training | Yes | Yes |
Self-Serve Setup | No | Yes |
Live in Under 5 Minutes | No | Yes |
No Professional Services Required | No | Yes |
Channels & Deployment | ||
Website Widget | Yes | Yes |
Instagram DMs | Yes | Yes |
Yes | Yes | |
Facebook Messenger | Yes | Yes |
Telegram | Limited | Yes |
Slack | Limited | Yes |
AI Capabilities | ||
AI Actions (Book, Pay, Escalate) | Custom build | 60+ pre-built |
Built-in Lead Capture | Yes | Yes |
Multilingual Support | Yes | 85+ languages |
Human Handoff | Yes | Yes |
Conversational Commerce | Yes | Yes |
Pricing & Access | ||
Transparent Pricing | No | Yes |
Free Trial | No | 14-day trial |
Self-Serve Signup | No | Yes |
Starting Price | Custom enterprise | $19/month |
Side by Side
What day-to-day customer support actually looks like on each platform.
Enterprise Messaging Platform Model
Enterprise contact center infrastructure required
Months-long implementation with professional services
Complex intent management and orchestration
Enterprise-only contracts and pricing
Dedicated CX team needed for management
Platform complexity from years of enterprise features
Self-Serve AI Agent Model
No infrastructure required. SaaS platform ready to go.
Live in 5 minutes with self-serve setup
AI handles conversation intelligence from your content
Transparent plans from $19/month with free trial
Business owners can manage with no specialists needed
Clean, modern platform designed for today's needs
Honest Guidance
We believe in transparency. Here is our honest take on when LivePerson makes sense and when ChatSpark is the better choice.
Choose LivePerson If
You operate a large enterprise contact center
You need conversational commerce at massive scale
Your organization has the infrastructure for platform-level deployment
You have dedicated CX teams to manage complex orchestration
Enterprise contracts and dedicated account teams are expected
Choose ChatSpark If
You want modern AI Agent capabilities without legacy platform overhead
Self-serve setup and transparent pricing are important to you
You need to deploy quickly, not wait months for implementation
Your team does not have dedicated CX specialists
You want AI that takes real actions across your business tools
You need a platform that works at your scale today and grows with you
Book Appointment
Track Order
Create Ticket
Get Payment
Search MLS
Capture Lead
Beyond Answers
ChatSpark goes beyond answering questions. With 60+ AI Actions across 18 platforms, your AI Agent books appointments, looks up orders, creates support tickets, and processes payments mid-conversation.
This is the difference between a chatbot that talks and an AI Agent that works.
How to Switch
Skip the professional services and months of configuration. Train your AI Agent on your content and go live today.
Gather Content
Collect your existing website content, FAQs, and documentation.
Train ChatSpark
Add content sources. Your AI Agent learns your business in minutes.
Configure AI Actions
Connect your business tools with 60+ pre-built actions.
Deploy Self-Serve
Pick your channel and go live. No implementation team required.
A global construction products leader deployed ChatSpark on one of their flagship brands. Here is what happened in just 4 months:
Proven enterprise results. Out-of-the-box ROI.
Modern AI. Deploy Today. Not Next Quarter.
Skip the professional services and months of configuration. Deploy an AI Agent trained on your content in 5 minutes. Self-serve from day one. Plans start at $19/month. AI Actions and omnichannel deployment available on Pro.
Insights
Need help with something else? Our Help Center is available 24/7, chat with us.
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