Proven Results
5 min
Setup Time
60+
Pre-Built Actions
$19
Starting Price
85+
Languages
About Yellow.ai
Yellow.ai is an enterprise conversational AI platform offering AI-powered chatbots and voice bots across multiple channels. It provides NLU engines, workflow automation, and deep enterprise integrations designed for large organizations with complex automation needs.
The platform is one of the most feature-rich options in the enterprise space, supporting voice, chat, and email in 135+ languages. Yellow.ai's breadth is its strength and its complexity. Configuring NLU models, training intents, and building workflows requires dedicated AI resources, making it a powerful but heavyweight solution.
Best For
Large enterprises with complex automation requirements, dedicated AI teams, and the budget for platform-level conversational AI deployments.
Core Strengths
Multi-channel support including voice, chat, and email
Advanced NLU engine with intent and entity recognition
Enterprise workflow automation and orchestration
Support for 135+ languages
Deep integration capabilities with enterprise systems
Different Approaches
This is not about features. It is about the underlying approach to customer conversations.
Yellow.ai's Approach
Enterprise AI platform
Full-stack conversational AI for large organizations
NLU engine requiring intent and entity configuration
Workflow automation with visual builders
Enterprise pricing with custom contracts
Professional services for implementation and optimization
ChatSpark's Approach
Content-trained AI Agent
An AI Agent for businesses of every size
Train on your content and let AI handle language understanding
60+ pre-built AI Actions with no workflow building required
Transparent pricing starting at $19/month
Self-serve setup, live in 5 minutes
Where Enterprise Complexity Becomes the Bottleneck
These are not flaws. They are structural consequences of Yellow.ai's design choices.
Yellow.ai's platform requires significant technical expertise to configure NLU models, intents, and entities.
Implementation timelines typically span weeks to months with professional services involvement.
Pricing is enterprise-only with no transparent, self-serve plans for smaller businesses.
The platform's breadth means a steep learning curve for teams without dedicated AI resources.
Workflow builder complexity grows with the number of use cases, creating maintenance overhead.
Voice bot and advanced features require additional configuration and often additional costs.
See the Difference for Yourself.
Train your AI Agent in 5 minutes. Choose from 6 channels. Measure real ROI from day one.
See It in Action
ChatSpark deploys on your website, Instagram, Facebook Messenger, WhatsApp, Telegram, and Slack. Pick your channel, train your AI Agent on your content, and go live in 5 minutes.
Website
Messenger
Telegram
Slack
Feature Comparison
A direct comparison of capabilities. See where each platform excels and where the differences matter for your business.
| Feature | Yellow.ai | ChatSpark |
|---|---|---|
Training & Setup | ||
Content-Based Training | Yes | Yes |
AI Training Suggestions | Limited | Yes |
Self-Serve Setup | No | Yes |
Live in Under 5 Minutes | No | Yes |
No NLU Configuration Required | No | Yes |
Channels & Deployment | ||
Website Widget | Yes | Yes |
Instagram DMs | Yes | Yes |
Yes | Yes | |
Facebook Messenger | Yes | Yes |
Telegram | Yes | Yes |
Slack | Yes | Yes |
Voice Bots | Yes | No |
AI Capabilities | ||
AI Actions (Book, Pay, Escalate) | Custom workflow | 60+ pre-built |
Built-in Lead Capture | Yes | Yes |
Multilingual Support | 135+ languages | 85+ languages |
Human Handoff | Yes | Yes |
Pricing & Access | ||
Transparent Pricing | No | Yes |
Free Trial | No | 14-day trial |
Self-Serve Signup | No | Yes |
Starting Price | Custom enterprise | $19/month |
Side by Side
What day-to-day customer support actually looks like on each platform.
Enterprise Platform Model
NLU configuration with intents and entities
Weeks-to-months implementation timeline
Enterprise-only pricing with custom contracts
Requires dedicated AI team to manage
Complex workflow builder for automation
Professional services for optimization
Content-First AI Agent Model
Train on your content. AI handles understanding.
Live in 5 minutes with self-serve setup
Transparent pricing from $19/month with free trial
No specialists needed. Your content is the configuration.
60+ pre-built AI Actions, ready to connect
AI Training Suggestions optimize automatically
Honest Guidance
We believe in transparency. Here is our honest take on when Yellow.ai makes sense and when ChatSpark is the better choice.
Choose Yellow.ai If
You are a large enterprise with dedicated AI and CX teams
You need voice bot capabilities alongside chat
You require deep custom NLU model training
Your organization has the timeline for a platform-level deployment
You need enterprise contracts with custom SLAs
Choose ChatSpark If
You want AI Agent capabilities without the enterprise complexity
Your team does not have dedicated AI specialists
You need to be live in days, not months
Transparent pricing and a free trial matter to your decision
You want pre-built AI Actions instead of custom workflow building
You need a solution that works for your size today and scales with you
Book Appointment
Track Order
Create Ticket
Get Payment
Search MLS
Capture Lead
Beyond Answers
ChatSpark goes beyond answering questions. With 60+ AI Actions across 18 platforms, your AI Agent books appointments, looks up orders, creates support tickets, and processes payments mid-conversation.
This is the difference between a chatbot that talks and an AI Agent that works.
How to Switch
No intent mapping. No entity training. Train your AI Agent on your content and go live on your preferred channel today.
Gather Content
Collect your website URLs, documents, and knowledge base content.
Train ChatSpark
Add sources. AI handles language understanding automatically.
Configure AI Actions
Connect your business tools with pre-built actions.
Go Live
Choose your channel and deploy. Supports website and 5 social platforms.
A global construction products leader deployed ChatSpark on one of their flagship brands. Here is what happened in just 4 months:
Proven enterprise results. Out-of-the-box ROI.
Enterprise AI Power. Live in 5 Minutes.
Why spend months configuring NLU models when your content already has the answers? Train an AI Agent in 5 minutes. No intent mapping, no entity training. Plans start at $19/month. AI Actions and omnichannel deployment available on Pro.
Insights
Need help with something else? Our Help Center is available 24/7, chat with us.
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