Proven Results
5 min
Setup Time
60+
AI Actions
6
Native Channels
Any
Business Type
About Tidio
Tidio is a live chat and chatbot platform designed for small businesses and e-commerce stores. It combines a live chat widget with pre-built chatbot templates and Lyro, their AI assistant that can answer questions and perform actions based on your content. Lyro has improved significantly, now offering AI-powered responses with a 67% resolution rate guarantee and the ability to take actions.
However, the core product remains chat-first: human agents handle conversations with AI providing assistance. Lyro is also a paid add-on starting at $32.50/month, separate from Tidio's base plans. For businesses that want AI handling the majority of conversations with pre-built actions included in one flat price, this add-on model increases total cost.
Best For
Small e-commerce stores that want a live chat widget with AI-powered responses and template-based automation.
Core Strengths
Easy setup with a clean live chat widget
Lyro AI assistant with 67% resolution rate guarantee
Affordable entry pricing for small businesses starting at $24.17/month
Combined live chat and AI automation in one platform
Shopify, WordPress, and WooCommerce integrations
Different Approaches
This is not about features. It is about the underlying approach to customer conversations.
Tidio's Approach
Live chat with AI add-on
Live chat widget as the primary product
Lyro AI assistant as a paid add-on for AI-powered responses
Templates and flows for structured automation
Designed primarily for e-commerce stores
Human agents handle what AI and automation cannot
ChatSpark's Approach
AI-first Agents
AI Agent as the primary product, trained on your content
Natural language understanding, not keyword matching
AI Actions included from Pro, not premium add-ons
Built for any business type: e-commerce, services, SaaS, real estate
AI resolves most inquiries while humans handle exceptions
Where an Add-On AI Model Increases Complexity
These are not flaws. They are structural consequences of Tidio's design choices.
Lyro AI is a separate paid add-on starting at $32.50/month on top of Tidio's base plan, increasing total cost.
The core chatbot still relies on templates and flows. Lyro adds AI capability, but the two systems coexist rather than being unified.
Channel support beyond website live chat requires additional configuration and higher plans.
The platform is primarily designed for e-commerce, making it less flexible for service businesses, agencies, or SaaS.
No built-in ROI analytics. You cannot track cost savings, time saved, or resolution-to-dollar metrics from your AI.
No AI-powered training suggestions. Knowledge base improvements are manual.
See the Difference for Yourself.
Train your AI Agent in 5 minutes. Choose from 6 channels. Measure real ROI from day one.
See It in Action
ChatSpark deploys on your website, Instagram, Facebook Messenger, WhatsApp, Telegram, and Slack. Pick your channel, train your AI Agent on your content, and go live in 5 minutes.
Website
Messenger
Telegram
Slack
Feature Comparison
A direct comparison of capabilities. See where each platform excels and where the differences matter for your business.
| Feature | Tidio | ChatSpark |
|---|---|---|
Training & Setup | ||
Content-Based AI Training | Limited | Yes |
AI Training Suggestions | No | Yes |
No Template Building Required | No | Yes |
Self-Serve Setup | Yes | Yes |
Channels & Deployment | ||
Website Widget | Yes | Yes |
Instagram DMs | Limited | Yes |
Limited | Yes | |
Facebook Messenger | Yes | Yes |
Telegram | No | Yes |
Slack | No | Yes |
AI Capabilities | ||
Natural Language Understanding | Limited | Yes |
AI Actions (Book, Pay, Escalate) | Limited | 60+ actions |
Built-in Lead Capture | Yes | Yes |
Multilingual Support | Limited | 85+ languages |
Works for Any Business Type | E-commerce focused | Yes |
Analytics & ROI | ||
ROI Analytics Dashboard | No | Yes |
Cost Savings Tracking | No | Yes |
Resolution Rate Monitoring | Limited | Yes |
Monthly ROI Reports | No | Yes |
Pricing | ||
Starting Price | Free / $24.17/month | $19/month |
AI Features Without Add-Ons | No | Yes |
Free Trial | Free tier | 14-day trial |
Side by Side
What day-to-day customer support actually looks like on each platform.
Live Chat Plus Automation Model
Template-based chatbot with keyword matching
Primarily website live chat
AI features locked behind premium tiers
E-commerce focused templates and workflows
Basic analytics and reporting
Human agents required for anything beyond templates
AI Agent-First Model
AI trained on your content with natural language understanding
6 supported channels: website, Instagram, WhatsApp, Messenger, Telegram, Slack
60+ AI Actions included on Pro plan
Works for any business type with flexible training sources
Full ROI analytics: time saved, cost savings, resolution rates
AI resolves 80%+ of inquiries while humans handle the rest
Honest Guidance
We believe in transparency. Here is our honest take on when Tidio makes sense and when ChatSpark is the better choice.
Choose Tidio If
You primarily want a live chat widget with basic automation
Your use case is straightforward e-commerce support
You want human agents to handle most conversations with bot assist
Template-based automation covers your common scenarios
You prefer a chat-first tool where AI is supplementary
Choose ChatSpark If
You want AI handling the majority of customer conversations
Your business is not strictly e-commerce (services, SaaS, agencies, real estate)
You need real actions: booking, payments, tickets, CRM updates
Channel flexibility across website, social, and messaging platforms matters
You want measurable ROI, not just a chat widget
You need AI that learns from conversations and suggests improvements
Book Appointment
Track Order
Create Ticket
Get Payment
Search MLS
Capture Lead
Beyond Answers
ChatSpark goes beyond answering questions. With 60+ AI Actions across 18 platforms, your AI Agent books appointments, looks up orders, creates support tickets, and processes payments mid-conversation.
This is the difference between a chatbot that talks and an AI Agent that works.
How to Switch
Stop relying on keyword matching and pre-built templates. Train an AI Agent that understands your business in 5 minutes.
Prepare Content
Gather your website URLs, product pages, and FAQ content.
Train ChatSpark
Add sources. AI learns your business without templates.
Connect Business Tools
Link Shopify, Calendly, Stripe, and 60+ other platforms.
Go Live
Deploy on your preferred channel. Supports website, Instagram, WhatsApp, Messenger, Telegram, and Slack.
A global construction products leader deployed ChatSpark on one of their flagship brands. Here is what happened in just 4 months:
Proven enterprise results. Out-of-the-box ROI.
Outgrow the Chat Widget. Deploy an AI Agent.
Go beyond templates and keyword matching. Train an AI Agent that understands your business and takes real actions. Choose from 6 channels. Switch from Tidio in 5 minutes. Plans start at $19/month. AI Actions and omnichannel deployment available on Pro.
Insights
Need help with something else? Our Help Center is available 24/7, chat with us.
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