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HappyFox

Enable your AI agent to create support tickets, check ticket status, and search your knowledge base through HappyFox.

5 min read

Updated February 2026

Overview

The HappyFox integration connects your AI agent to your HappyFox helpdesk system. Your chatbot can create tickets for customer issues, help customers check their ticket status, and search your knowledge base for solutions.

Great for support teams using HappyFox who want to deflect common inquiries while ensuring complex issues get properly ticketed.

Available Actions

Action	Description
Create Ticket	Create a new support ticket with conversation context
Get Ticket Status	Look up the status of an existing ticket
Update Ticket	Add a comment to an existing ticket
Search Knowledge Base	Search your HappyFox knowledge base for relevant articles

Prerequisites

Before setting up the HappyFox integration, you'll need:

A HappyFox Helpdesk account
Admin access to generate API credentials
Your HappyFox domain

Setup Instructions

Step 1: Get Your API Key

Log in to your HappyFox admin panel
Go to Manage → Integrations
Click API
If API access isn't enabled, enable it
Generate or copy your API Key and Auth Code

API Access

HappyFox API access may require a specific plan tier. Check your HappyFox subscription if you don't see API options.

Step 2: Enable in ChatSpark

In ChatSpark, go to AI Actions
Find HappyFox in the Library and click Enable
Select the chatbot(s) that should have access
Enter your Domain and API Key
Click Save

Configuration Fields

Field	Description	Example
Domain	Your HappyFox domain (without .happyfox.com)	`yourcompany`
API Key	Your HappyFox API key	`xxxxx...`

Testing Your Integration

After setup, test the integration:

Open your chatbot widget
Try asking: “I need help with a problem”
The AI should offer to create a support ticket

Other test queries:

“What's the status of my ticket?”
“Search help articles for password reset”
“Create a support ticket for me”

Troubleshooting

API not enabled

HappyFox API may not be enabled by default. Contact HappyFox support or check your plan to enable API access.

Authentication error

Double-check your API key and domain. The domain should be just the subdomain portion without .happyfox.com.

Rate limiting

HappyFox has API rate limits. If you see rate limit errors, contact HappyFox support to discuss increasing your limits.

Need Help?

If you're having trouble with the HappyFox integration, contact our support team with your domain and we'll help you troubleshoot.

Freshdesk

HappyFox Chat