Always on. Always helpful. Always learning.
ChatSpark automates your customer support — handling inquiries, solving problems, and delivering instant answers with personality and precision, 24/7.
No scripts. No delays. Just natural conversation.
A global construction products leader deployed ChatSpark on one of their flagship brands.
Here‘s what happened in just 4 months:
Proven enterprise results. Out-of-the-box ROI.
The ChatSpark AI Engine
Every customer question goes through four intelligent steps, from understanding intent to delivering on-brand answers. Here's how the ChatSpark AI Engine works.
Decoding customer intent, not just matching keywords.
• Analyzes query structure to understand customer intent
• Extracts key terms, phrases, and specific identifiers
• Distinguishes between support, information, and sales queries
Comprehensive search across your entire knowledge base.
• Multi-pass retrieval ensures nothing relevant is missed
• Semantic matching finds content even when wording differs
• Leverages conversation history for contextual relevance
Intelligent ranking delivers superior accuracy.
• Proprietary reranking scores content using 10+ signals
• Evaluates relevance, accuracy, and contextual fit
• Selects optimal information for precise responses
• Powers the 80%+ resolution rates customers achieve
On-brand, contextual, and consistently helpful.
• Adapts tone and personality to match your brand
• Maintains conversation context across interactions
• Asks clarifying questions to ensure accuracy
The ChatSpark AI Engine delivers
Proven results. Out-of-the-box accuracy. Enterprise reliability.
Enterprise Intelligence. Simple Setup.
Get started in minutes. No technical expertise required. Just powerful, accurate AI that works.
Knowledegable
Think of it this way: all the knowledge you and your team have — everything you'd want a customer to know — is already written down. Your website. Your FAQs. Your handbooks. Your social media posts.
ChatSpark takes that existing content and turns it into instant, accurate answers — without you needing to recreate anything.
No guessing. No bad attitudes. No mistakes. Just consistent, on-brand support every time.
Files
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Text
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Website
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Try ChatSpark. Resolve 80% of Questions Instantly.
Start in minutes. Customize the look and voice. No coding. No waiting. Fast, consistent customer service that runs on autopilot — 24/7.
Connected
ChatSpark connects with your customers on your website, Instagram, Facebook, WhatsApp, Telegram, and Slack— responding in real-time, in over 85 languages.
Website
Messenger
Telegram
Slack
AI Actions
With AI Actions, your AI agent can check orders, book appointments, create support tickets, look up payments, and more — all through natural conversation. Real-time results, guided experiences.
60+ Actions Across 18 Platforms
Connect once. Your AI handles the rest — no dev work, no delays.
Book Appointment
Track Order
Create Ticket
Get Payment
Search MLS
Capture Lead
Get Order Status
Look up order status and tracking information
Example trigger:
"where is my order"
Track Shipment
Get tracking information for shipped orders
Example trigger:
"track my package"
Get Product Info
Get product details, pricing, and availability
Example trigger:
"tell me about this product"
Check Inventory
Check product inventory and stock levels
Example trigger:
"is it in stock"
Get Customer Orders
Get all orders for a customer
Example trigger:
"show my order history"
Get Order Status
Look up order status and tracking information
Example trigger:
"where is my order"
Track Shipment
Get tracking information for shipped orders
Example trigger:
"track my package"
Get Product Info
Get product details, pricing, and availability
Example trigger:
"how much is this"
Check Inventory
Check product inventory and stock levels
Example trigger:
"do you have this in stock"
Get Customer Orders
Get all orders for a customer
Example trigger:
"my past orders"
Get Order Status
Look up order status and tracking information
Example trigger:
"order status please"
Track Shipment
Get tracking information for shipped orders
Example trigger:
"where is my shipment"
Get Product Info
Get product details, pricing, and availability
Example trigger:
"product information"
Check Inventory
Check product inventory and stock levels
Example trigger:
"availability check"
Get Customer Orders
Get all orders for a customer
Example trigger:
"show all my orders"
Create Ticket
Create a new support ticket
Example trigger:
"I need to talk to someone"
Get Ticket Status
Check status of an existing ticket
Example trigger:
"check my ticket status"
Update Ticket
Add a comment or update to an existing ticket
Example trigger:
"add to my ticket"
Search Knowledge Base
Search the help center for articles
Example trigger:
"find help article"
Live Agent Handoff
Transfer to a live support agent
Example trigger:
"speak to a human"
Create Ticket
Create a new support ticket
Example trigger:
"open a support case"
Get Ticket Status
Check status of an existing ticket
Example trigger:
"ticket update"
Update Ticket
Add a comment to an existing ticket
Example trigger:
"update my case"
Search Knowledge Base
Search the knowledge base for articles
Example trigger:
"how do I"
Live Agent Handoff
Transfer to a live support agent
Example trigger:
"real person please"
Get Order Status
Look up order status and tracking information
Example trigger:
"where is my order"
Track Shipment
Get tracking information for shipped orders
Example trigger:
"track my package"
Get Product Info
Get product details, pricing, and availability
Example trigger:
"tell me about this product"
Check Inventory
Check product inventory and stock levels
Example trigger:
"is it in stock"
Get Customer Orders
Get all orders for a customer
Example trigger:
"show my order history"
Get Order Status
Look up order status and tracking information
Example trigger:
"where is my order"
Track Shipment
Get tracking information for shipped orders
Example trigger:
"track my package"
Get Product Info
Get product details, pricing, and availability
Example trigger:
"how much is this"
Check Inventory
Check product inventory and stock levels
Example trigger:
"do you have this in stock"
Get Customer Orders
Get all orders for a customer
Example trigger:
"my past orders"
Get Order Status
Look up order status and tracking information
Example trigger:
"order status please"
Track Shipment
Get tracking information for shipped orders
Example trigger:
"where is my shipment"
Get Product Info
Get product details, pricing, and availability
Example trigger:
"product information"
Check Inventory
Check product inventory and stock levels
Example trigger:
"availability check"
Get Customer Orders
Get all orders for a customer
Example trigger:
"show all my orders"
Create Ticket
Create a new support ticket
Example trigger:
"I need to talk to someone"
Get Ticket Status
Check status of an existing ticket
Example trigger:
"check my ticket status"
Update Ticket
Add a comment or update to an existing ticket
Example trigger:
"add to my ticket"
Search Knowledge Base
Search the help center for articles
Example trigger:
"find help article"
Live Agent Handoff
Transfer to a live support agent
Example trigger:
"speak to a human"
Create Ticket
Create a new support ticket
Example trigger:
"open a support case"
Get Ticket Status
Check status of an existing ticket
Example trigger:
"ticket update"
Update Ticket
Add a comment to an existing ticket
Example trigger:
"update my case"
Search Knowledge Base
Search the knowledge base for articles
Example trigger:
"how do I"
Live Agent Handoff
Transfer to a live support agent
Example trigger:
"real person please"
Live Agent Handoff
Transfer to a live Freshchat agent
Example trigger:
"connect me to support"
Create Conversation
Start a new Freshchat conversation
Example trigger:
"start live chat"
Create Ticket
Create a new support ticket
Example trigger:
"create a ticket"
Get Ticket Status
Check status of an existing ticket
Example trigger:
"my ticket status"
Live Agent Handoff
Transfer to a live Intercom agent
Example trigger:
"talk to agent"
Get Charge Info
Look up payment or charge details
Example trigger:
"check my payment"
Get Subscription Info
Get subscription status and details
Example trigger:
"my subscription status"
Process Refund
Initiate a refund for a charge
Example trigger:
"I need a refund"
Get Transaction Info
Look up transaction details
Example trigger:
"PayPal transaction status"
Get Invoice Status
Check invoice payment status
Example trigger:
"invoice payment status"
Get Refund Status
Check status of a refund
Example trigger:
"refund status"
Create Case
Create a new Salesforce case
Example trigger:
"open a case"
Get Case Status
Check status of a case
Example trigger:
"case status"
Create Contact
Create a new contact record
Example trigger:
"add me as a contact"
Create Lead
Create a new lead record
Example trigger:
"interested in learning more"
Create Contact
Create a new HubSpot contact
Example trigger:
"sign me up"
Create Deal
Create a new deal record
Example trigger:
"start a deal"
Get Contact Info
Look up contact information
Example trigger:
"my account info"
Update Contact
Update contact properties
Example trigger:
"update my info"
Book Appointment
Full appointment booking with services and staff
Example trigger:
"I want to book an appointment"
Book Meeting
Schedule a meeting with event types
Example trigger:
"schedule a call"
Book Meeting
Schedule directly on Google Calendar with Meet link
Example trigger:
"book a meeting with you"
Check Availability
Query calendar availability for a date range
Example trigger:
"when are you available"
Search Listings
Real-time MLS listing search
Example trigger:
"show me homes for sale"
Create Lead
Create a new real estate lead
Example trigger:
"I want to buy a house"
Get Contact
Look up contact information
Example trigger:
"my agent info"
Live Agent Handoff
Transfer to a live Freshchat agent
Example trigger:
"connect me to support"
Create Conversation
Start a new Freshchat conversation
Example trigger:
"start live chat"
Create Ticket
Create a new support ticket
Example trigger:
"create a ticket"
Get Ticket Status
Check status of an existing ticket
Example trigger:
"my ticket status"
Live Agent Handoff
Transfer to a live Intercom agent
Example trigger:
"talk to agent"
Get Charge Info
Look up payment or charge details
Example trigger:
"check my payment"
Get Subscription Info
Get subscription status and details
Example trigger:
"my subscription status"
Process Refund
Initiate a refund for a charge
Example trigger:
"I need a refund"
Get Transaction Info
Look up transaction details
Example trigger:
"PayPal transaction status"
Get Invoice Status
Check invoice payment status
Example trigger:
"invoice payment status"
Get Refund Status
Check status of a refund
Example trigger:
"refund status"
Create Case
Create a new Salesforce case
Example trigger:
"open a case"
Get Case Status
Check status of a case
Example trigger:
"case status"
Create Contact
Create a new contact record
Example trigger:
"add me as a contact"
Create Lead
Create a new lead record
Example trigger:
"interested in learning more"
Create Contact
Create a new HubSpot contact
Example trigger:
"sign me up"
Create Deal
Create a new deal record
Example trigger:
"start a deal"
Get Contact Info
Look up contact information
Example trigger:
"my account info"
Update Contact
Update contact properties
Example trigger:
"update my info"
Book Appointment
Full appointment booking with services and staff
Example trigger:
"I want to book an appointment"
Book Meeting
Schedule a meeting with event types
Example trigger:
"schedule a call"
Book Meeting
Schedule directly on Google Calendar with Meet link
Example trigger:
"book a meeting with you"
Check Availability
Query calendar availability for a date range
Example trigger:
"when are you available"
Search Listings
Real-time MLS listing search
Example trigger:
"show me homes for sale"
Create Lead
Create a new real estate lead
Example trigger:
"I want to buy a house"
Get Contact
Look up contact information
Example trigger:
"my agent info"
Try ChatSpark. Resolve 80% of Questions Instantly.
Start in minutes. Customize the look and voice. No coding. No waiting. Fast, consistent customer service that runs on autopilot — 24/7.
Calculate Your Savings
Find out how much time and effort ChatSpark could take off your plate. Just drop in your current support stats — and get instant insight.
Fewer tickets. Lower costs. Smarter support.
Your Potential Savings
Recommended Plan
Pro Plan
$129/month
Best for medium-sized teams
Deploy ChatSpark on your website, Instagram, Facebook, WhatsApp, Telegram, and Slack in minutes. Same training. Same brand voice. Consistent answers across every platform.
Insights
Need help with something else? Our Help Center is available 24/7, chat with us.
Try ChatSpark. Resolve 80% of Questions Instantly.
Start in minutes. Customize the look and voice. No coding. No waiting. Fast, consistent customer service that runs on autopilot — 24/7.
