BigCommerce

Overview

The BigCommerce integration connects your AI agent to your BigCommerce store, enabling customers to check orders, find products, and get shipping updates through natural conversation.

Ideal for BigCommerce merchants who want to automate customer inquiries and provide instant answers to common questions.

Available Actions

Prerequisites

Before setting up the BigCommerce integration, you'll need:

• An active BigCommerce store
• Store owner or admin access
• A BigCommerce API account with access token

Setup Instructions

Step 1: Create API Account

1. Log in to your BigCommerce admin
2. Go to Settings → API → Store-level API accounts
3. Click Create API Account
4. Select Create V2/V3 API Token

Step 2: Configure Permissions

1. Give your API account a name (e.g., “ChatSpark Integration”)
2. Set the following OAuth scopes to read-only:
   • Orders — Read-only
   • Products — Read-only
   • Customers — Read-only
3. Click Save

Step 3: Copy Your Credentials

After saving, you'll see your API credentials. Copy:

• API Path — Your store's API URL
• Access Token — Your authentication token

Step 4: Enable in ChatSpark

1. In ChatSpark, go to AI Actions
2. Find BigCommerce in the Library and click Enable
3. Select the chatbot(s) that should have access
4. Enter your Store URL and Access Token
5. Click Save

Configuration Fields

Testing Your Integration

After setup, test the integration:

1. Open your chatbot widget
2. Try asking: “What's the status of order #1001?”
3. The AI should look up and return the order details

Other test queries:

• “Do you have the Red Sneakers in stock?”
• “What's the price of product X?”
• “Where's my package for order #1002?”

Troubleshooting

Invalid API credentials

Double-check your Store URL and Access Token. The Store URL should be the full API path including https://api.bigcommerce.com/stores/.

Permission denied

Ensure your API account has read permissions for Orders, Products, and Customers. You may need to create a new API account with correct scopes.

Store not found

Verify the store hash in your API path matches your actual store. You can find this in BigCommerce under Settings → API.