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WooCommerce

Enable your AI agent to look up order status, track shipments, check inventory, and get product information from your WooCommerce store.

6 min read

Updated February 2026

Overview

The WooCommerce integration connects your AI agent to your WordPress-powered e-commerce store. Customers can check order status, find product information, and get shipping updates through natural conversation.

Perfect for WordPress users who want to automate common customer support questions like “Where's my order?” and “Do you have this in stock?”

Available Actions

Action	Description
Get Order Status	Look up order status and details by order number or customer email
Track Shipment	Get tracking information and delivery status for shipped orders
Get Product Info	Retrieve product details, pricing, variations, and availability
Check Inventory	Check real-time stock levels for specific products
Get Customer Orders	List all orders for a customer by email address

Prerequisites

Before setting up the WooCommerce integration, you'll need:

A WordPress site with WooCommerce installed and active
WooCommerce REST API enabled (enabled by default)
Admin access to WordPress to generate API keys
SSL certificate (HTTPS) — required for WooCommerce API

Setup Instructions

Step 1: Generate WooCommerce API Keys

Log in to your WordPress admin
Go to WooCommerce → Settings
Click the Advanced tab
Click REST API
Click Add key

Step 2: Configure the API Key

Enter a description (e.g., “ChatSpark Integration”)
Select a user with admin permissions
Set permissions to Read
Click Generate API key

Save Your Keys

The Consumer Secret is only shown once. Copy both the Consumer Key and Consumer Secret immediately and store them securely.

Step 3: Enable in ChatSpark

In ChatSpark, go to AI Actions
Find WooCommerce in the Library and click Enable
Select the chatbot(s) that should have access
Enter your Site URL, Consumer Key, and Consumer Secret
Click Save

Configuration Fields

Field	Description	Example
Site URL	Your WordPress site URL (must be HTTPS)	`https://yourstore.com`
Consumer Key	The Consumer Key from WooCommerce	`ck_xxxxx...`
Consumer Secret	The Consumer Secret from WooCommerce	`cs_xxxxx...`

Testing Your Integration

After setup, test the integration:

Open your chatbot widget
Try asking: “What's the status of order #1001?”
The AI should look up and return the order details

Other test queries:

“Is the Blue Widget in stock?”
“What are the details for product SKU ABC123?”
“Show me my recent orders” (requires customer email)

Troubleshooting

Connection refused or SSL error

WooCommerce REST API requires HTTPS. Make sure your site has a valid SSL certificate installed and configured.

401 Unauthorized error

Check that your Consumer Key and Consumer Secret are correct. If needed, generate new API keys in WooCommerce.

REST API disabled

Some security plugins disable the WordPress REST API. Check your security plugin settings and whitelist the WooCommerce API endpoints.

Permalinks issue

WooCommerce API requires “pretty permalinks.” Go to Settings →Permalinks and select any option except “Plain.”

Need Help?

If you're having trouble with the WooCommerce integration, contact our support team with your site URL and we'll help you troubleshoot.

Stripe

Zendesk