Chatspark
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PayPal

Enable your AI agent to check transaction status, retrieve invoice details, and check refund status from your PayPal account.

5 min read

Updated February 2026

Overview

The PayPal integration allows your AI agent to access transaction and invoice information from your PayPal business account. Customers can check payment status, view invoices, and inquire about refunds.

Great for businesses using PayPal who want to automate common payment inquiries from customers.

Available Actions

ActionDescription
Get Transaction StatusCheck the status of a PayPal transaction
Get InvoiceRetrieve invoice details by invoice ID
Refund StatusCheck the status of a refund request
Read-Only Access
This integration only reads transaction data — it cannot process payments, issue refunds, or modify any billing information.

Prerequisites

Before setting up the PayPal integration, you'll need:

  • A PayPal Business account
  • Access to PayPal Developer Dashboard
  • A REST API app with Client ID and Secret

Setup Instructions

Step 1: Create a REST API App

  1. Go to the PayPal Developer Dashboard
  2. Log in with your PayPal Business account
  3. Go to Apps & Credentials
  4. Click Create App
  5. Name your app (e.g., “ChatSpark Integration”)
  6. Select Merchant as the app type
  7. Click Create App

Step 2: Get Your Credentials

  1. After creating the app, you'll see your credentials
  2. Copy the Client ID
  3. Click Show next to Secret and copy the Secret
Use Live Credentials
Make sure you're copying credentials from the Live tab, not Sandbox. Sandbox credentials only work with test accounts.

Step 3: Enable in ChatSpark

  1. In ChatSpark, go to AI Actions
  2. Find PayPal in the Library and click Enable
  3. Select the chatbot(s) that should have access
  4. Enter your Client ID and Client Secret
  5. Click Save

Configuration Fields

FieldDescriptionExample
Client IDYour PayPal REST API Client IDAxxxxxxxxxxxB
Client SecretYour PayPal REST API SecretExxxxxxxxxxxF

Testing Your Integration

After setup, test the integration:

  1. Open your chatbot widget
  2. Try asking: “What's the status of my PayPal payment?”
  3. The AI should help look up the transaction

Other test queries:

  • “Check on my invoice from PayPal”
  • “Has my refund been processed?”
  • “Did my payment go through?”

Troubleshooting

Authentication failed

Double-check your Client ID and Secret. Make sure you're using Live credentials, not Sandbox.

Transaction not found

Transaction lookups require a valid PayPal transaction ID. Ensure the customer provides the correct ID from their PayPal receipt.

Permission denied

Ensure your PayPal app has the necessary permissions. You may need to request additional API permissions from PayPal.

Need Help?
If you're having trouble with the PayPal integration, contact our support team and we'll help you troubleshoot.

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