ChatSpark CoPilot

Overview

ChatSpark CoPilot is a browser extension for Chrome, Edge, and Firefox that opens a lightweight sidebar on any webpage. Select text, detect page context, and ask your AI agent questions, all without switching tabs or copy-pasting into a separate tool.

• Works everywhere: Gmail, Zendesk, Salesforce, Outlook, HubSpot, or any website
• Context-aware: Automatically picks up selected text and page content
• Quick actions: Reply To, Summarize, Clarify, and Draft Reply with one click
• Team-ready: Share agents across your organization with role-based access

Requirements

To use CoPilot you need:

• ChatSpark Plus plan or above (ChatSpark CoPilot is not available on the Basic plan)
• Google Chrome, Microsoft Edge, or Firefox (Brave and Arc also supported)
• At least one trained AI agent on your ChatSpark account

Installing the Extension

1. Open your browser's extension store (Chrome Web Store, Microsoft Edge Add-ons, or Firefox Add-ons) and search for "ChatSpark CoPilot", or use the direct link from your dashboard
2. Click "Add to Browser" and confirm the permissions prompt
3. Pin the extension by clicking the puzzle-piece icon in your toolbar and pinning ChatSpark CoPilot for quick access

Connecting Your Account

After installing:

1. Click the ChatSpark CoPilot icon in your browser toolbar
2. Click Connect to ChatSpark in the popup
3. A new tab opens to your ChatSpark account. Sign in if prompted.
4. The extension detects the connection automatically. You'll see a green checkmark on the extension icon.
5. Your agents are loaded and the CoPilot sidebar is ready on any web page.

You stay connected until you disconnect from the extension popup. No repeated sign-ins are required.

Selecting an Agent

Once connected, your agents load automatically. The agent picker is in the sidebar header. Click it to switch between any agent your account or team has access to.

• Your last-used agent is remembered across sessions and browser restarts.
• Switch agents at any time. Conversation history is kept per agent.
• You can assign a specific agent to a site in the extension Options page, so the right agent loads automatically on that platform.
• Use the refresh button in the agent picker to reload your agent list after adding a new agent in your dashboard.

Using Page Context

CoPilot can capture context from the page you're viewing:

Selected Text

Highlight any text on the page, then open CoPilot. The selected text is automatically attached to your next message so the agent can reference it.

Page Detection

On supported platforms (Gmail, Zendesk, Salesforce, etc.), CoPilot detects the page type (email thread, support ticket, or CRM record) and surfaces relevant context to the agent automatically. This means less copy-pasting and more accurate answers.

Actions

CoPilot includes one-click actions that work on the current page context or selected text:

• Reply To: Generate a contextual reply to the selected email, ticket, or message
• Summarize: Get a concise summary of the selected content or the entire page
• Clarify: Ask the agent to explain confusing text in plain language
• Draft Reply: Create a full draft response you can review, edit, and send

Each action sends a pre-built prompt to the selected agent, so you get a high-quality response instantly. You can follow up with additional messages to refine the output.

Supported Platforms

CoPilot works on any webpage, but offers enhanced context detection on these platforms:

• Gmail: Detects email threads and sender info
• Outlook (web): Reads email content and headers
• Zendesk: Identifies ticket details and requester
• Salesforce: Recognizes CRM records and opportunity data
• HubSpot: Surfaces contact and deal context
• Freshdesk: Reads ticket and customer information
• Intercom: Detects conversation and user details
• Follow Up Boss: Surfaces contact, deal, and lead context

On any other site, CoPilot falls back to selected text and basic page content for context.

Team & Permissions

CoPilot respects your existing ChatSpark team and role settings:

• Admins can enable or disable CoPilot for the entire team
• Members see only the agents shared with them
• All CoPilot conversations are logged in your team's chat history
• Usage counts against your plan's message limits

Message Limits

CoPilot messages count toward your plan's monthly message allocation, the same as widget or integration messages. Check your current usage in Settings → Billing in the dashboard.

• Plus: Included in your plan's message limit
• Pro: Included in your plan's message limit
• Enterprise: Custom allocation. Contact your account manager.

FAQs

Which browsers are supported?

CoPilot is available for Google Chrome, Microsoft Edge, and Firefox. Chromium-based browsers such as Brave and Arc are also supported. Safari support is not currently planned.

Can I use ChatSpark CoPilot on mobile?

Not at this time. ChatSpark CoPilot is a desktop browser extension only.

Is my data sent to third parties?

No. Page context and selected text are sent only to ChatSpark's servers, processed by your AI agent, and subject to the same security and privacy policies as all ChatSpark data. See Security & Privacy for details.

Can I use ChatSpark CoPilot without a team?

Yes. Any individual on a Plus plan or above can install and use CoPilot with their own agents. Team features are optional.

How do I uninstall ChatSpark CoPilot?

Right-click the ChatSpark CoPilot icon in your toolbar and select "Remove Extension", or open your browser's extensions manager (chrome://extensions, edge://extensions, or about:addons on Firefox) and remove it from there.