Intercom

Overview

The Intercom integration connects your AI agent to your Intercom workspace. Your chatbot can access user information, create and manage conversations, add notes to user profiles, and transfer to live agents when needed.

Perfect for teams using Intercom for customer communication who want AI to handle initial interactions while maintaining context in Intercom.

Available Actions

Prerequisites

Before setting up the Intercom integration, you'll need:

• An Intercom account with API access
• Admin access to create access tokens

Setup Instructions

Step 1: Create an Access Token

1. Log in to your Intercom account
2. Go to Settings → Integrations → Developer Hub
3. Click New app or select an existing app
4. Go to Authentication
5. Generate or copy your Access Token

Step 2: Enable in ChatSpark

1. In ChatSpark, go to AI Actions
2. Find Intercom in the Library and click Enable
3. Select the chatbot(s) that should have access
4. Enter your Access Token
5. Click Save

Configuration Fields

Testing Your Integration

After setup, test the integration:

1. Open your chatbot widget
2. Try asking: “I need to talk to a real person”
3. The AI should initiate a handoff to Intercom

Other test queries:

• “Look up my account information”
• “Start a conversation with support”
• “Connect me to an agent”

Troubleshooting

Invalid access token

Regenerate your access token in Intercom if it's expired or invalid. Make sure to copy the full token.

Permission denied

Check that your token has the required scopes. You may need to create a new app with broader permissions.

User not found

The user lookup requires an email address that exists in Intercom. If the user is new, they may need to be created first.