Incident.io
Enable your AI agent to surface active incidents to customers and let CoPilot create and update incidents via Incident.io.
5 min read
Updated February 2026
Overview
The Incident.io integration connects ChatSpark to your Incident.io account. Read actions are available in the customer-facing AI agent widget so customers can check whether there is a known incident. Write actions are available to CoPilot only.
Your team can declare new incidents and update incident status directly from CoPilot without switching tools.
Available Actions
| Action | Description | Use |
|---|---|---|
| Get Active Incidents | List active and triage-stage incidents | Customer-facing |
| Get Incident Details | Get details on a specific incident | Customer-facing |
| Create Incident | Declare a new incident | CoPilot |
| Update Incident Status | Change the status of an incident | CoPilot |
Prerequisites
Before setting up the Incident.io integration, you'll need:
- An Incident.io account
- Admin access to generate API keys
Setup Instructions
Step 1: Generate an API Key
- Log in to Incident.io at app.incident.io
- Go to Settings and select API Keys
- Click New API Key and give it a name
- Copy the key
Step 2: Enable in ChatSpark
- In ChatSpark, go to AI Actions
- Find Incident.io in the Library and click Enable
- Enter your API Key
- Click Save
Configuration Fields
| Field | Description | Example |
|---|---|---|
| API Key | Your Incident.io API key | xxx |
Testing Your Integration
Test customer-facing actions in your AI agent widget:
- “Is there a known incident?”
- “What is the current status of incident INC-123?”
Test CoPilot actions in the CoPilot browser extension:
- “Create an incident.io incident for the database issue”
- “Mark incident INC-123 as resolved”
Troubleshooting
Unauthorized
Generate a new API key in your Incident.io account settings. Old keys can be revoked and will stop working immediately.
Incident not found
Confirm the incident ID is correct. Incident.io IDs use the format INC-xxx.
Cannot update status
Valid statuses are triage, active, monitoring, and resolved. Make sure you are using one of these values.