PagerDuty

Enable CoPilot to view active incidents, check service health, create incidents, and page your on-call team directly from PagerDuty.

5 min read

Updated February 2026

Overview

The PagerDuty integration connects CoPilot to your PagerDuty account. Your team can check incident status, create new incidents, add notes, and page the on-call team without leaving the CoPilot interface.

All PagerDuty actions are available to CoPilot only. They are not exposed in the customer-facing AI agent widget.

CoPilot Only

PagerDuty actions are designed for internal use by your team. They are only available in the CoPilot browser extension.

Available Actions

Action	Description	Use
Get Active Incidents	List active and triggered incidents	CoPilot
Get Incident Details	Look up details of a specific incident	CoPilot
Get Service Status	Check the health of a PagerDuty service	CoPilot
Create Incident	Create an incident and page the on-call team	CoPilot
Add Incident Note	Add a note to an open incident	CoPilot

Prerequisites

Before setting up the PagerDuty integration, you'll need:

A PagerDuty account (any plan)
Admin or full user access
A PagerDuty API key

Setup Instructions

Step 1: Generate an API Key

Log in to PagerDuty at app.pagerduty.com
Go to Integrations and select API Access Keys
Click Create New API Key
Give it a description and click Create Key
Copy the key

Save Your Key

The API key is only shown once. Copy it immediately and store it securely.

Step 2: Enable in ChatSpark

In ChatSpark, go to AI Actions
Find PagerDuty in the Library and click Enable
Enter your API Key and account email
Optionally enter your default Service ID
Click Save

Configuration Fields

Field	Description	Example
API Key	Your PagerDuty API key	`xxx`
Account Email	The email of the PagerDuty account	`you@example.com`
Default Service ID	Optional. Used when creating incidents	`PXXXXXX`

Testing Your Integration

After setup, test the integration in CoPilot:

“Show me active PagerDuty incidents”
“What is the status of incident #42?”
“Create a PagerDuty incident for the checkout outage”

Troubleshooting

Authentication failed

Check that your API key is valid. PagerDuty API keys can expire and may need to be rotated.

Service not found

The default Service ID must be the full PagerDuty service ID. It is not the same as the service name.

Cannot create incidents

Confirm the API key has full access. Read-only keys cannot create incidents or add notes.

Notion

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