Proven Results
5 min
Setup Time
60+
AI Actions
6
Native Channels
$19
Starting Price
About Drift
Drift (now part of Salesloft) is a conversational marketing and sales platform designed to accelerate pipeline through chatbots, live chat, and meeting scheduling. It focuses on converting website visitors into sales meetings and qualifying leads through automated conversation flows.
Drift excels for B2B sales teams that need pipeline acceleration and ABM capabilities. Since being acquired by Salesloft, the platform has shifted further toward sales engagement. For businesses that need customer service, post-sale support, or general customer communication alongside lead capture, Drift's sales-first design creates gaps.
Best For
B2B sales teams focused on pipeline acceleration, lead qualification, and automated meeting booking for sales representatives.
Core Strengths
Purpose-built for B2B sales pipeline acceleration
Automated meeting scheduling and lead qualification
Deep integration with sales CRM and marketing tools
Conversational landing pages and playbooks
Strong ABM (account-based marketing) features
Different Approaches
This is not about features. It is about the underlying approach to customer conversations.
Drift's Approach
Sales pipeline tool
Convert website visitors into sales meetings
Qualify leads through automated conversation flows
Optimized for B2B pipeline acceleration
Sales-first: CRM integration, ABM, playbooks
Post-sale support is not the core focus
ChatSpark's Approach
Full-lifecycle AI Agent
Handle the entire customer experience, pre-sale and post-sale
AI trained on your content for genuine understanding
Optimized for service, support, AND lead capture
Actions across sales, support, payments, and scheduling
Every customer touchpoint, not just the sales funnel
Where a Sales-First Tool Leaves Service Behind
These are not flaws. They are structural consequences of Drift's design choices.
Drift is fundamentally a sales tool. Customer service and post-sale support are not its primary design purpose.
Pricing is enterprise-oriented and not accessible for small businesses or teams without large sales budgets.
The platform is optimized for B2B lead qualification, making it less effective for general customer support, e-commerce, or service businesses.
Chatbot capabilities are flow-based, designed for qualification, not open-ended customer conversations.
Post-acquisition integration with Salesloft has shifted focus further toward sales engagement.
Support for non-sales use cases requires workarounds rather than native capabilities.
See the Difference for Yourself.
Train your AI Agent in 5 minutes. Choose from 6 channels. Measure real ROI from day one.
See It in Action
ChatSpark deploys on your website, Instagram, Facebook Messenger, WhatsApp, Telegram, and Slack. Pick your channel, train your AI Agent on your content, and go live in 5 minutes.
Website
Messenger
Telegram
Slack
Feature Comparison
A direct comparison of capabilities. See where each platform excels and where the differences matter for your business.
| Feature | Drift | ChatSpark |
|---|---|---|
Training & Setup | ||
Content-Based AI Training | No | Yes |
Self-Serve Setup | No | Yes |
Live in Under 5 Minutes | No | Yes |
No Sales Engagement Required | No | Yes |
Channels & Deployment | ||
Website Widget | Yes | Yes |
Instagram DMs | No | Yes |
No | Yes | |
Facebook Messenger | No | Yes |
Telegram | No | Yes |
Slack | Yes | Yes |
Capabilities | ||
Customer Service & Support | No | Yes |
Lead Capture & Qualification | Yes | Yes |
Meeting Booking | Yes | Yes |
AI Actions (Pay, Escalate, Create Tickets) | No | 60+ actions |
Post-Sale Support Automation | No | Yes |
Multilingual Support | Limited | 85+ languages |
Pricing & Access | ||
Transparent Pricing | No | Yes |
Free Trial | No | 14-day trial |
Starting Price | Custom pricing | $19/month |
Self-Serve Signup | No | Yes |
Side by Side
What day-to-day customer support actually looks like on each platform.
Sales-First Pipeline Model
Designed for B2B lead qualification and meetings
Flow-based chatbots for sales conversations
Enterprise pricing for sales teams
Post-sale support is secondary
Sales CRM integrations prioritized
Pipeline acceleration as the primary metric
Full-Service AI Agent Model
Handles pre-sale questions AND post-sale support
AI-powered conversations trained on your content
Transparent pricing from $19/month
Support, service, and lead capture are native capabilities
60+ integrations across sales, support, payments, and scheduling
ROI measured across the full customer lifecycle
Honest Guidance
We believe in transparency. Here is our honest take on when Drift makes sense and when ChatSpark is the better choice.
Choose Drift If
Your primary goal is B2B sales pipeline acceleration
You need ABM features and sales playbooks
Your team is sales-focused and uses Salesloft
Lead qualification and meeting booking are your top priorities
You have the budget for enterprise sales tooling
Choose ChatSpark If
You need AI that handles both customer service AND lead capture
Your business is not purely B2B sales-focused
You want support automation, not just sales automation
Affordable, transparent pricing matters to your decision
You need channel options beyond just your website
You want AI Actions across support, payments, and scheduling, not just sales CRM
Book Appointment
Track Order
Create Ticket
Get Payment
Search MLS
Capture Lead
Beyond Answers
ChatSpark goes beyond answering questions. With 60+ AI Actions across 18 platforms, your AI Agent books appointments, looks up orders, creates support tickets, and processes payments mid-conversation.
This is the difference between a chatbot that talks and an AI Agent that works.
How to Switch
Stop splitting your budget between a sales tool and a support tool. ChatSpark handles the full customer lifecycle.
Map Content Sources
Gather your website content, FAQs, and product documentation.
Train ChatSpark
Add sources. AI learns your business for service and sales.
Connect CRM & Calendly
Link HubSpot, Salesforce, and Calendly for leads and meetings.
Deploy & Grow
Capture leads, answer questions, and resolve issues on your channel of choice.
A global construction products leader deployed ChatSpark on one of their flagship brands. Here is what happened in just 4 months:
Proven enterprise results. Out-of-the-box ROI.
AI for the Full Customer Lifecycle. Not Just the Pipeline.
Get lead capture AND customer service from one AI Agent. No more splitting budgets between sales tools and support tools. Choose from 6 channels. Plans start at $19/month. AI Actions and omnichannel deployment available on Pro.
Insights
Need help with something else? Our Help Center is available 24/7, chat with us.
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