Delight Alternative
Delight (formerly Sendbird) is an enterprise AI concierge with memory, voice, and personalization. ChatSpark offers a self-serve alternative with 60+ pre-built AI Actions, 6 native channels, and transparent pricing starting at $19/month.
Proven Results
5 min
Setup Time
$19
Starting Price
60+
AI Actions
6
Native Channels
About Delight
Delight (formerly known as Sendbird AI Chatbot) is an enterprise AI concierge platform that has rebranded to focus on personalized customer experiences. Built on Sendbird's proven messaging infrastructure that powers 300M+ monthly active users, Delight offers unique capabilities like customer Memory, For-You Conversations, Voice AI agents, and omnichannel continuity across chat, SMS, email, and voice. Delight is built for large enterprises like Hinge, Hyundai, Noom, and Virgin that need deeply personalized AI experiences with white-glove support.
For SMBs and mid-market businesses that want powerful AI capabilities with self-serve setup and transparent pricing, Delight's enterprise model may be more than what is needed.
Best For
Large enterprises that need deeply personalized AI concierge experiences with voice support, customer memory, and white-glove onboarding.
Core Strengths
Customer Memory that personalizes every interaction over time
Voice AI agent with natural, multilingual support
Omnichannel continuity across chat, SMS, email, and voice
Trust OS for AI observability, oversight, and control
Built on Sendbird's enterprise infrastructure powering 7B+ monthly conversations
Different Approaches
This is not about features. It is about the underlying approach to customer conversations.
Delight's Approach
Enterprise AI concierge
Customer Memory builds personalized experiences over time
Voice AI and omnichannel continuity across chat, SMS, email, voice
Trust OS for AI observability and control
Enterprise onboarding with white-glove support
Custom pricing with sales-driven engagement
ChatSpark's Approach
Self-serve AI Agent platform
Train your AI Agent on your content and go live in 5 minutes
60+ pre-built AI Actions for booking, payments, escalation, and lead capture
6 native channels: website, Instagram, WhatsApp, Messenger, Telegram, Slack
Self-serve setup with transparent pricing from $19/month
Built-in ROI analytics to track cost savings and time recovered
Where Enterprise-Grade Creates Barriers for Growing Businesses
These are not flaws. They are structural consequences of Delight's design choices.
No self-serve signup. Delight requires contacting sales and going through a demo process.
Custom pricing only. No publicly listed plans or transparent pricing tiers.
Enterprise-focused onboarding. Setup involves collaboration with their team, not a 15-minute self-serve process.
No native social channel deployment for Instagram, WhatsApp, Messenger, Telegram, or Slack.
No pre-built AI Actions for common workflows. Custom actions are configured through Actionbooks.
Designed for large enterprises. SMBs and mid-market businesses may find the platform more complex than needed.
See the Difference for Yourself.
Train your AI Agent in 5 minutes. Choose from 6 channels. Measure real ROI from day one.
See It in Action
ChatSpark deploys on your website, Instagram, Facebook Messenger, WhatsApp, Telegram, and Slack. Pick your channel, train your AI Agent on your content, and go live in 5 minutes.
Website
Messenger
Telegram
Slack
Feature Comparison
A direct comparison of capabilities. See where each platform excels and where the differences matter for your business.
| Feature | Delight | ChatSpark |
|---|---|---|
Training & Setup | ||
Self-Serve Setup | No | Yes |
Content-Based AI Training | Yes | Yes |
Live in Under 5 Minutes | No | Yes |
Visual Configuration UI | Actionbooks builder | Yes |
AI Training Suggestions | No | Yes |
Channels & Deployment | ||
Website Widget (No Code) | No | Yes |
Instagram DMs | No | Yes |
No | Yes | |
Facebook Messenger | No | Yes |
Telegram | No | Yes |
Slack | No | Yes |
Omnichannel (Chat, SMS, Email, Voice) | Yes | 6 channels |
AI Capabilities | ||
AI Actions (Book, Pay, Escalate) | Custom via Actionbooks | 60+ pre-built |
Customer Memory & Personalization | Yes | No |
Voice AI Agent | Yes | No |
Built-in Lead Capture | Limited | Yes |
ROI Analytics | No | Yes |
Multilingual Support | Yes | 85+ languages |
Pricing & Access | ||
Transparent Pricing | No | Yes |
Free Trial | Demo only | 14-day trial |
Self-Serve Signup | No | Yes |
Starting Price | Custom pricing | $19/month |
Side by Side
What day-to-day customer support actually looks like on each platform.
Enterprise AI Concierge Model
Customer Memory and personalized For-You Conversations
Voice AI agent with omnichannel continuity
Sales-driven pricing with custom enterprise contracts
White-glove onboarding with dedicated support teams
Custom actions via Actionbooks configuration
Built for large enterprise with 300M+ MAU infrastructure
Self-Serve AI Agent Model
Content-trained AI Agent live in 5 minutes
60+ pre-built AI Actions ready from day one
Transparent pricing from $19/month with a 14-day free trial
Self-serve setup: no sales calls, no demos required
6 native channels including Instagram, WhatsApp, and Telegram
Built-in ROI analytics to measure cost savings and resolution rates
Honest Guidance
We believe in transparency. Here is our honest take on when Delight makes sense and when ChatSpark is the better choice.
Choose Delight If
You need deeply personalized AI with customer memory across conversations
Voice AI and omnichannel continuity (chat, SMS, email, voice) are requirements
You are a large enterprise with dedicated implementation resources
White-glove onboarding and custom enterprise support are valuable to your team
You need AI observability and governance through Trust OS
Choose ChatSpark If
You want to be live in 5 minutes with self-serve setup
Transparent pricing from $19/month without contacting sales matters to you
You need 60+ pre-built AI Actions for booking, payments, escalation, and lead capture
Native deployment to Instagram, WhatsApp, Messenger, Telegram, and Slack is important
Measuring ROI in dollars saved and time recovered is a priority
You are an SMB or mid-market business that needs powerful AI without enterprise complexity
Book Appointment
Track Order
Create Ticket
Get Payment
Search MLS
Capture Lead
Beyond Answers
ChatSpark goes beyond answering questions. With 60+ AI Actions across 18 platforms, your AI Agent books appointments, looks up orders, creates support tickets, and processes payments mid-conversation.
This is the difference between a chatbot that talks and an AI Agent that works.
How to Switch
Skip the demo request and custom pricing. Train your AI Agent on your content and go live in minutes with transparent, self-serve pricing.
Prepare Content
Gather your website URLs, docs, and FAQ content.
Train ChatSpark
Add sources through the visual interface. No sales call needed.
Configure AI Actions
Connect your business tools with 60+ pre-built actions.
Deploy Instantly
Pick your channel and go live. 6 options, self-serve setup.
A global construction products leader deployed ChatSpark on one of their flagship brands. Here is what happened in just 4 months:
Proven enterprise results. Out-of-the-box ROI.
Powerful AI. Self-Serve Setup. Transparent Pricing.
Get the AI capabilities your business needs without enterprise sales cycles. Train your AI Agent in 5 minutes, activate 60+ pre-built actions, and measure real ROI. Plans start at $19/month. AI Actions and omnichannel deployment available on Pro.
Insights
Need help with something else? Our Help Center is available 24/7, chat with us.
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