Enterprise AI Capabilities. Self-Serve Pricing.
Delight (formerly Sendbird) is an enterprise AI concierge with memory, voice, and personalization. ChatSpark offers a self-serve alternative with 140+ pre-built AI Actions, a 26-metric analytics dashboard, 6 native channels, and transparent pricing starting at $19/month.
Proven Results
Why Businesses Choose ChatSpark Over Delight
5 min
Setup Time
$19
Starting Price
140+
AI Actions
6
Native Channels
80%+
Resolution Rates
What Is Delight?
Delight (formerly known as Sendbird AI Chatbot) is an enterprise AI concierge platform that has rebranded to focus on personalized customer experiences. Built on Sendbird's proven messaging infrastructure that powers 300M+ monthly active users, Delight offers unique capabilities like customer Memory, For-You Conversations, Voice AI agents, and omnichannel continuity across chat, SMS, email, and voice. Delight is built for large enterprises like Hinge, Hyundai, Noom, and Virgin that need deeply personalized AI experiences with white-glove support.
For SMBs and mid-market businesses that want powerful AI capabilities with self-serve setup and transparent pricing, Delight's enterprise model may be more than what is needed.
Best For
Large enterprises that need deeply personalized AI concierge experiences with voice support, customer memory, and white-glove onboarding.
Core Strengths
Customer Memory that personalizes every interaction over time
Voice AI agent with natural, multilingual support
Omnichannel continuity across chat, SMS, email, and voice
Trust OS for AI observability, oversight, and control
Built on Sendbird's enterprise infrastructure powering 7B+ monthly conversations
How Delight and ChatSpark Think Differently
Not about features. About the underlying philosophy that shapes every product decision.
Delight's Approach
Enterprise AI concierge
Customer Memory builds personalized experiences over time
Voice AI and omnichannel continuity across chat, SMS, email, voice
Trust OS for AI observability and control
Enterprise onboarding with white-glove support
Custom pricing with sales-driven engagement
ChatSpark's Approach
Self-serve AI Agent platform
Recommended
Train your AI Agent on your content and go live in 5 minutes
140+ pre-built AI Actions for booking, payments, escalation, and lead capture
6 native channels: website, Instagram, WhatsApp, Messenger, Telegram, Slack
Self-serve setup with transparent pricing from $19/month
26-metric analytics dashboard to track cost savings, time recovered, and team productivity
140+
AI Actions
6
Channels
26
Analytics
vs
Where Enterprise-Grade Creates Barriers for Growing Businesses
Structural constraints of Delight's design choices, not product flaws
No self-serve signup. Delight requires contacting sales and going through a demo process.
Custom pricing only. No publicly listed plans or transparent pricing tiers.
Enterprise-focused onboarding. Setup involves collaboration with their team, not a 15-minute self-serve process.
No native social channel deployment for Instagram, WhatsApp, Messenger, Telegram, or Slack.
No pre-built AI Actions for common workflows. Custom actions are configured through Actionbooks.
Designed for large enterprises. SMBs and mid-market businesses may find the platform more complex than needed.
No standalone ROI analytics. Cost savings tracking, knowledge coverage score, and CoPilot team productivity analytics are not part of the platform.
See the Difference for Yourself.
Train your AI Agent in 5 minutes. Choose from 6 channels. Measure real ROI from day one.
See It in Action
Your AI Agent. Every Channel. One Conversation.
ChatSpark deploys on your website, Instagram, Facebook Messenger, WhatsApp, Telegram, and Slack. Pick your channel, train your AI Agent on your content, and go live in 5 minutes.
- Trained on your website, docs, and FAQs
- Responds in 95+ languages automatically
- No coding or IT team required
Website
Messenger
Telegram
Slack
Delight vs ChatSpark at a Glance
A direct comparison of capabilities. See where each platform excels and where the differences matter for your business.
| Feature | Delight | ChatSpark |
|---|---|---|
Training and Setup | ||
Self-Serve Setup | No | Yes |
Content-Based AI Training | Yes | Yes |
Live in Under 5 Minutes | No | Yes |
Visual Configuration UI | Actionbooks builder | Yes |
AI Training Suggestions | No | Yes |
Channels and Deployment | ||
Website Widget (No Code) | No | Yes |
Instagram DMs | No | Yes |
No | Yes | |
Facebook Messenger | No | Yes |
Telegram | No | Yes |
Slack | No | Yes |
Omnichannel (Chat, SMS, Email, Voice) | Yes | 6 channels |
AI Capabilities | ||
AI Actions (Book, Pay, Escalate) | Custom via Actionbooks | 140+ pre-built |
Customer Memory and Personalization | Yes | No |
Voice AI Agent | Yes | No |
Built-in Lead Capture | Limited | Yes |
Multilingual Support | Yes | 95+ languages |
CoPilot AI Writing Assistant | No | Yes |
Analytics and ROI | ||
AI Resolution Rate Tracking | Limited | Yes |
Cost Savings Tracking | No | Yes |
Total Time Saved Reporting | No | Yes |
Lead Capture Analytics | Limited | Yes |
AI Actions Success Rate | No | Yes |
Knowledge Coverage Score | No | Yes |
Daily Activity Heatmap | Limited | Yes |
Unanswered Question Insights | No | Yes |
CoPilot Team Productivity | No | Yes |
Custom Date Range Reporting | Limited | Yes |
Pricing and Access | ||
Transparent Pricing | No | Yes |
Free Trial | Demo only | 14-day trial |
Self-Serve Signup | No | Yes |
Starting Price | Custom pricing | $19/month |
Delight vs ChatSpark in Practice
What day-to-day customer support actually looks like on each platform.
Enterprise AI Concierge Model
1
Customer Memory and personalized For-You Conversations
2
Voice AI agent with omnichannel continuity
3
Sales-driven pricing with custom enterprise contracts
4
White-glove onboarding with dedicated support teams
5
Custom actions via Actionbooks configuration
6
Built for large enterprise with 300M+ MAU infrastructure
Self-Serve AI Agent Model
Content-trained AI Agent live in 5 minutes
140+ pre-built AI Actions ready from day one
Transparent pricing from $19/month with a 14-day free trial
Self-serve setup: no sales calls, no demos required
6 native channels including Instagram, WhatsApp, and Telegram
26-metric analytics dashboard: cost savings, resolution rates, time saved, and team productivity
Which Platform Is Right for You?
Our honest take on when Delight makes sense and when ChatSpark is the better fit.
Choose Delight If
You need deeply personalized AI with customer memory across conversations
Voice AI and omnichannel continuity (chat, SMS, email, voice) are requirements
You are a large enterprise with dedicated implementation resources
White-glove onboarding and custom enterprise support are valuable to your team
You need AI observability and governance through Trust OS
Choose ChatSpark If
Recommended
You want to be live in 5 minutes with self-serve setup
Transparent pricing from $19/month without contacting sales matters to you
You need 140+ pre-built AI Actions for booking, payments, escalation, and lead capture
Native deployment to Instagram, WhatsApp, Messenger, Telegram, and Slack is important
You want a 26-metric analytics dashboard that tracks ROI in dollars and hours, not just conversation counts
You are an SMB or mid-market business that needs powerful AI without enterprise complexity
Start free. No credit card required.
Get started
vs
Book Appointment
Track Order
Create Ticket
Get Payment
Search MLS
Capture Lead
Beyond Answers
Your AI Agent Does Real Work.
ChatSpark goes beyond answering questions. With 140+ AI Actions across 40+ platforms, your AI Agent books appointments, looks up orders, creates support tickets, and processes payments mid-conversation.
- Book, pay, escalate, and capture leads automatically
- Connects to Shopify, Stripe, Calendly, Zendesk, and more
- No coding required. Set up in minutes.
This is the difference between a chatbot that talks and an AI Agent that works.
Deploy an AI Agent Without Enterprise Sales Cycles
Skip the demo request and custom pricing. Train your AI Agent on your content and go live in minutes with transparent, self-serve pricing.
01
Prepare Content
Gather your website URLs, docs, and FAQ content.
02
Train ChatSpark
Add sources through the visual interface. No sales call needed.
03
Configure AI Actions
Connect your business tools with 140+ pre-built actions.
04
Deploy Instantly
Pick your channel and go live. 6 options, self-serve setup.
How One Enterprise Turned $4K Into $47,880 in Savings
A global construction products leader deployed ChatSpark on one of their flagship brands. Here‘s what happened in just 4 months:
- 10,754
- Messages Handled
- 153
- New Leads Captured
- 98%
- AI Resolution Rate
- 66+ Days
- Agent Time Saved
- $47,880
- Cost Savings on ~$4k Spend
Proven enterprise results. Out-of-the-box ROI.
“ChatSpark has been managing two of our largest product lines over the past year. It currently handles an average of 1,831 chats per month without any human intervention. Since implementing it on our website, we‘ve realized measurable savings of $119,225.”
Lorri G.
Customer Service & Technical Support Manager
Powerful AI. Self-Serve Setup. Transparent Pricing.
Get the AI capabilities your business needs without enterprise sales cycles. Train your AI Agent in 5 minutes, activate 140+ pre-built actions, and measure real ROI across 26 metrics. Plans start at $19/month.
Insights
Frequently Asked Questions
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