Proven Results
5 min
Setup Time
60+
AI Actions
6
Native Channels
85+
Languages
About Crisp
Crisp is a business messaging platform that combines live chat, a shared inbox, AI chatbot builder, knowledge base, and CRM into one tool. It has expanded significantly, now offering an AI Agent with knowledge-based training, multilingual AI, and AI-generated answers across channels including Instagram, WhatsApp, Telegram, Messenger, Slack, and more. Crisp is a strong choice for teams that want chat, CRM, and AI in a single platform.
Its breadth is impressive. ChatSpark takes the opposite approach: depth over breadth. ChatSpark is a standalone AI Agent platform with 60+ pre-built actions for booking, payments, escalation, and lead capture. No CRM, no inbox, no knowledge base builder. Just an AI Agent that resolves and acts, with ROI analytics to prove it.
Best For
Small to mid-size teams that want chat, CRM, AI, and a knowledge base in a single platform with broad channel support.
Core Strengths
All-in-one platform: live chat, inbox, AI chatbot, knowledge base, CRM
AI Agent with knowledge-based training and multilingual support
Broad channel coverage including Instagram, WhatsApp, Telegram, and Slack
European-based with strong GDPR compliance
No-code chatbot builder alongside AI-powered responses
Different Approaches
This is not about features. It is about the underlying approach to customer conversations.
Crisp's Approach
All-in-one messaging suite
Broad platform: chat, inbox, CRM, knowledge base, AI chatbot
AI Agent with knowledge training and multilingual support
Designed to centralize all customer conversations in one place
Covers many use cases from sales to support to marketing
AI is one capability within a larger suite
ChatSpark's Approach
Standalone AI Agent platform
Focused product: an AI Agent that resolves and takes real actions
60+ pre-built actions for booking, payments, escalation, and lead capture
Standalone platform with flat pricing and no extra subscriptions
Purpose-built for AI-powered resolution with measurable ROI
AI is the entire product, not one feature among many
Where Breadth Trades Off With AI Depth
These are not flaws. They are structural consequences of Crisp's design choices.
Crisp does many things well, but AI is one feature among many. It is not the core product.
No pre-built AI Actions for booking, payments, or CRM updates. AI resolves questions but does not take business actions mid-conversation.
No ROI analytics. You cannot measure cost savings, time saved, or resolution-to-dollar impact from your AI.
No AI-powered training suggestions. Knowledge base improvements are manual.
Paid AI plans start at $45/month (Mini), with advanced features requiring $95/month (Essentials) or higher.
Suite complexity. You pay for CRM, inbox, and knowledge base features even if you only need AI resolution.
See the Difference for Yourself.
Train your AI Agent in 5 minutes. Choose from 6 channels. Measure real ROI from day one.
See It in Action
ChatSpark deploys on your website, Instagram, Facebook Messenger, WhatsApp, Telegram, and Slack. Pick your channel, train your AI Agent on your content, and go live in 5 minutes.
Website
Messenger
Telegram
Slack
Feature Comparison
A direct comparison of capabilities. See where each platform excels and where the differences matter for your business.
| Feature | Crisp | ChatSpark |
|---|---|---|
Training & Setup | ||
Content-Based AI Training | Yes | Yes |
Natural Language Understanding | Yes | Yes |
AI Training Suggestions | No | Yes |
No Flow Design Required | Limited | Yes |
Channels & Deployment | ||
Website Widget | Yes | Yes |
Instagram DMs | Yes | Yes |
Yes | Yes | |
Facebook Messenger | Yes | Yes |
Telegram | Yes | Yes |
Slack | Yes | Yes |
AI Capabilities | ||
AI-Powered Resolution | Yes | Yes |
AI Actions (Book, Pay, Escalate) | No | 60+ pre-built |
Built-in Lead Capture | Limited | Yes |
ROI Analytics | No | Yes |
Multilingual Support | Yes | 85+ languages |
Platform Scope | ||
Built-in CRM | Yes | No |
Shared Inbox | Yes | No |
Knowledge Base Builder | Yes | No |
Purpose-Built AI Actions | No | Yes |
60+ Native Integrations | Limited | Yes |
Pricing | ||
Starting Price | Free / $45/month | $19/month |
Free Trial | Free tier | 14-day trial |
Standalone AI Platform | No | Yes |
Side by Side
What day-to-day customer support actually looks like on each platform.
All-in-One Suite Model
AI Agent plus CRM, inbox, knowledge base in one platform
AI-generated answers from your knowledge base
Broad channel coverage across chat, social, and messaging
AI is one feature within a larger suite
No pre-built actions for booking, payments, or CRM
Paid AI starts at $45/month with advanced features at $95+
Standalone AI Agent Model
Purpose-built AI Agent with 60+ pre-built actions included
Content-trained AI with training suggestions that improve over time
6 channel options with flat pricing starting at $19/month
AI is the entire product, not one feature among many
Built-in ROI analytics: track time saved, cost savings, resolution rates
One price, everything included, no extra subscriptions needed
Honest Guidance
We believe in transparency. Here is our honest take on when Crisp makes sense and when ChatSpark is the better choice.
Choose Crisp If
You want an all-in-one platform: chat, CRM, inbox, knowledge base, and AI in one tool
Centralizing all customer conversations in a single dashboard is your priority
You prefer a European-based platform with native GDPR compliance
You need CRM and shared inbox features alongside AI
Broad functionality matters more than deep AI action capabilities
Choose ChatSpark If
You want a standalone AI Agent with 60+ pre-built actions for booking, payments, and more
Measuring ROI in dollars saved and time recovered matters to your business
You prefer flat, transparent pricing without paying for CRM and inbox features you may not need
AI-powered training suggestions to improve your knowledge base automatically are valuable to you
You want a focused tool that does AI resolution exceptionally well rather than many things adequately
Starting at $19/month with everything included is better value than a $45/month suite
Book Appointment
Track Order
Create Ticket
Get Payment
Search MLS
Capture Lead
Beyond Answers
ChatSpark goes beyond answering questions. With 60+ AI Actions across 18 platforms, your AI Agent books appointments, looks up orders, creates support tickets, and processes payments mid-conversation.
This is the difference between a chatbot that talks and an AI Agent that works.
How to Switch
Keep Crisp for inbox management and CRM if you need it. Add ChatSpark for focused AI resolution with 60+ pre-built actions and ROI analytics.
Prepare Content
Gather your website URLs, FAQ pages, and product documentation.
Train ChatSpark
Add sources. AI understands your content in minutes.
Configure AI Actions
Connect your business tools for real actions in conversation.
Deploy & Measure
Go live on your preferred channel and track ROI from the start.
A global construction products leader deployed ChatSpark on one of their flagship brands. Here is what happened in just 4 months:
Proven enterprise results. Out-of-the-box ROI.
One AI Agent. 60+ Actions. No Suite Required.
ChatSpark gives you a standalone AI Agent with 60+ pre-built actions, ROI analytics, and flat pricing. No CRM, inbox, or knowledge base bundled in. Just AI that resolves and acts. Plans start at $19/month. AI Actions and omnichannel deployment available on Pro.
Insights
Need help with something else? Our Help Center is available 24/7, chat with us.
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