Human-in-the-loop Learning Engine
ChatSpark identifies gaps, drafts answers, and surfaces winning responses — you just approve. Watch your Knowledge Coverage grow with minimal effort.
One-click approval
Confidence levels
10 min/week
Without Learning Engine
Manually review chat logs to find gaps
Write training content from scratch
No feedback on what is working
Static knowledge that decays over time
Hours of training work per week
With Learning Engine
Gaps surface automatically from conversations
AI drafts answers using your existing content
Thumbs-up responses become suggestions
Continuous improvement loop
Just 10 minutes of approvals per week
Two Sources of Improvement
Your AI agent suggests its own training improvements from two sources — real user feedback and intelligent gap-filling.
Proven Q/A Pairs
From positive user feedback
Proven Q/A Pair
3 ratings
User Question:
"Do you offer same-day delivery?"
Bot Response:
Yes! We offer same-day delivery for orders placed before 2pm in the metro area. There's a $9.99 express fee. Would you like me to check if your address qualifies?
Battle-tested by real users
Zero additional cost
Unlimited on Plus, Pro and Enterprise
AI-Drafted Answers
For unanswered questions
AI-Drafted Answer
Unanswered Question:
"What's your return policy for international orders?"
Suggested Response:
International orders can be returned within 30 days of delivery. You'll need to cover return shipping costs, but we'll refund the full product price once we receive the item in original condition. Would you like me to email you a return shipping label?
Drafts use your training data
Confidence levels show quality
Edit before approving
The Continuous Improvement Loop
Watch how each conversation makes your AI smarter — automatically.
Step 1
Conversation Happens
Customer asks a question your AI can't fully answer
Step 2
Gap Identified
System detects unanswered question or captures positive feedback
Step 3
Suggestion Generated
AI drafts a response or surfaces the proven Q/A pair
Step 4
You Review
Approve, edit, or dismiss with one click
Step 5
Training Updated
New knowledge added to your AI instantly
Step 6
Coverage Improves
Knowledge Coverage percentage increases
Result: Your AI gets smarter with every conversation — automatically.
Transparent AI
AI-drafted answers include confidence levels so you know exactly how much review each suggestion needs.
AI-Drafted Answer
Unanswered Question:
"What are your store hours?"
Suggested Response:
We're open Monday through Friday from 9am to 6pm, and Saturday from 10am to 4pm. We're closed on Sundays. Would you like directions to our location?
Usually ready to approve as-is
AI-Drafted Answer
Unanswered Question:
"Do you offer corporate discounts?"
Suggested Response:
Yes, we offer volume discounts for corporate orders. For orders over $1,000, we typically provide 10-15% off. I'd recommend reaching out to our sales team for a custom quote based on your specific needs.
May need a quick review
AI-Drafted Answer
Unanswered Question:
"Can I get a custom quote for 500 units?"
Suggested Response:
For bulk orders of 500+ units, we offer custom pricing based on the specific products and delivery timeline. I'd recommend contacting our wholesale team directly at sales@example.com for an accurate quote.
Needs your expertise
Real-World Examples
From e-commerce to real estate — see how the Learning Engine helps different businesses improve their AI.
AI-Drafted Answer
E-commerceUnanswered Question:
"What happens if my package is lost?"
Suggested Response:
If your package shows as delivered but you haven't received it, we'll either reship the order or issue a full refund — your choice. Just reach out within 7 days of the delivery date. Would you like me to start a claim for a specific order?
Proven Q/A Pair
SaaS4 ratings
User Question:
"How do I connect ChatSpark to my Shopify store?"
Bot Response:
Great question! Go to AI Actions in your dashboard, select Shopify, and follow the OAuth connection flow. It takes about 2 minutes. Once connected, your AI can look up orders, check inventory, and help customers with returns. Need me to walk you through it?
AI-Drafted Answer
Real EstateUnanswered Question:
"What's included in the HOA fees for Riverside Condos?"
Suggested Response:
The HOA fees at Riverside Condos cover water, trash, exterior maintenance, pool access, and the fitness center. I'd recommend confirming the current monthly amount with the listing agent. Would you like me to schedule a showing?
Proven Q/A Pair
Service Business6 ratings
User Question:
"Do you do emergency repairs on weekends?"
Bot Response:
Yes! We offer 24/7 emergency service including weekends and holidays. Emergency calls have a $75 dispatch fee plus regular rates. For non-urgent issues, you can book a regular appointment at no extra charge. What's the issue you're dealing with?
Measurable Improvement
Concrete results from minimal effort.
65% → 92%
Knowledge Coverage Growth
Watch your coverage climb as you approve suggestions
10 min
Weekly Time Investment
Average time to review and approve suggestions
One-click
Instant Approvals
Approve proven Q/A pairs instantly
Unlimited
Proven Q/A Pairs
On Plus, Pro and Enterprise plans
Transparent Pricing
Training Suggestions is available on Plus, Pro and Enterprise plans. Proven Q/A pairs are always unlimited at no extra cost.
| Plan | AI Drafts / Month | Proven Q/A Pairs |
|---|---|---|
| Basic ($19/mo) | N/A | N/A |
| Plus ($59/mo) | 15 | Unlimited |
| Pro ($129/mo) | 75 | Unlimited |
| Enterprise | Unlimited | Unlimited |
AI drafts require at least 5 pages (~3,750 words) of training content.
Start Building a Smarter AI Agent Today
No manual training required. Your agent suggests its own improvements. You just approve.
Insights
Need help with something else? Our Help Center is available 24/7, chat with us.
Try ChatSpark. Watch Your AI Get Smarter.
14-day free trial. No credit card required. Set up in 15 minutes.